Supercell Customer Service Issues

As a long-time member and dedicated player, I've encountered an issue with the timing of the special offers in the game. The offers for chests that I am interested in purchasing always seem to pop up right before my payday, leaving me unable to take advantage of the deals. This has been frustrating for me as I'm eager to maximize my cards and progress in the game. I've missed out on good deals like the $20 and $25 ones recently and I would be willing to invest in a $50 offer if the timing was right. It would greatly help if these special offers could align more with my pay periods on the 20th and 5th of each month. I'm hoping Supercell can consider this request to make the offers more accessible to loyal players like myself. My account details are as follows: Account Name: King Slim Account Code: 99Y82L90R I log in through Facebook with the email [redacted] and can provide any necessary verification for my account.

I have encountered issues with discriminatory and insulting behavior from Clash Royale staff members along with them ignoring my complaints. The game constantly froze causing me to lose battles and money. They initially offered me a refund after providing screenshots of proof upon deactivation. I agreed, used up my gems, gathered evidence totaling $[redacted], and submitted it. However, they have since stopped communication, closed conversations without addressing me, and have been incredibly disrespectful. I am frustrated and angry. I am seeking to escalate this matter to a Supercell management representative as I have saved proof of all communications post-refund approval. Please assist. Player#2RLOJQQ82 LU. Thank you for any help provided.

After getting a new device, I attempted to switch my Clash of Clans account and unfortunately lost access to it. I was very upset about losing my village because I had dedicated years to playing the game. Luckily, I have now found a way to retrieve my account with the following details: 1. Username: V Clan Name: EatSleepConquer Player Tag: #Q9LUCR0P 2. My village is at Town Hall 12, a level I achieved after investing a lot of time in the game. 3. My XP level is [redacted]. I must mention that my memory is not very reliable due to short-term memory loss resulting from a car accident in early [redacted] where I also broke my phone. If I could regain access to my account and continue playing, I would be immensely grateful.

I was recently playing on my banned account, Break-Fast, when I remembered I had an old account from years ago at town hall 11. I reached out to support to see if I could retrieve it but they required the account creation date and first purchase receipt, which I couldn't provide since I was only 10 or 12 when I made it. Instead of offering an alternative, Supercell banned my new account that I made in high school. I am now 18 and close to graduating. Is there a way to appeal the ban on my account, Break-Fast, which is a nearly maxed out town hall 9 belonging to the top Clan?

I am trying to recover an old account I made 6-8 years ago. During a support chat for my current account, the supporter requested evidence to retrieve the old account, which I couldn't provide due to its age. As a result, my current account, Break-Fast, was permanently banned on suspicion of phishing. I have invested a lot of time and money into this Town Hall 9 account with Builder Base 8, and I am a member of the top clan. Supercell, please assist me in regaining access to my account. Thank you.

I am having trouble setting up a Supercell ID. The game recognizes my Town Hall but requests a Supercell ID. I signed up on the website, but I cannot find my Supercell ID except for the identifier in the upper right corner. Upon returning to the game, it prompts me for my email and a code, but the email I receive states there is no Supercell ID associated with it. I am also experiencing issues with syncing Clash of Clans. I have a Supercell account and need assistance in getting them to work together. Every time I log back in, the game asks if I want to sync, and I certainly do. This is proving to be a challenging problem to resolve.

I regret my behavior during the altercation with another player. I understand now that my response was inappropriate and immature. I deeply apologize for my actions. I have been an active player of this game for over three years and have even invested in in-app purchases. Prior to this incident, I have never received a ban or warning. I am willing to accept a temporary suspension as a consequence for my actions, but I sincerely hope to avoid a permanent ban. I value the time and money I have put into this game over the years, and I am committed to playing respectfully in the future. I sincerely miss the game and I am truly sorry for my conduct.

I received a two-day ban on Clash due to alleged inappropriate language. I rarely use the global chat and mostly communicate within my clan. Though I understand it's just a temporary ban, the warning about a permanent account deletion is concerning. I never engage in racist language, and my clan values respect and unity. Can someone clarify why I was banned and offer assistance?

Good evening, My name is Ganesh Singh from Uttarakhand India. My contact number is +91 [redacted] and my email is [redacted] Initially, my Google Play was not connected to Supercell. I unknowingly shared my information with AS Ujjwal Tyagi, #POVR9VRCU, assuming he was providing a new ID for the game, Clash of Clans. However, he took advantage of this and registered his account using my details. My original account, tag #9LGJV2CGY, and clan Proud2b CHNDmll, tag #GUGPYVGY, are now inaccessible. He changed my name from Gnes to Tushar and then to Iñstint warløck. I had worked hard for two years to upgrade to Town Hall 11 and Builder Base 8. I request your assistance in recovering my account as I do not want to lose all my progress and effort. I can provide screenshots as proof of ownership. Your help in this matter is greatly appreciated. Thank you.

Hello Supercell, I recently purchased a special offer for $14.99 that was available today. I received a receipt showing that $15 was charged from my account, but I have not received the purchased item. I have tried reaching out through the in-game support, but I have not received any assistance. Unfortunately, the offer is no longer available in the store. Could you please assist me with this issue? Thank you for your help. Account: NoahT

I have lost access to my Clash of Clans account. Here are the details of my lost village: 1. Username and Clan Name: #9U009G8J0 2. Town Hall Level: 12 3. XP Level: [redacted] 4. Explanation: I accidentally linked my COC account to a stranger's Gmail address and now I am unable to access my account as it requires a password I do not have. Before losing access, my Username was SB.BHARATH and after losing access, it changed to praduman2. I need help disconnecting my account from the unauthorized Gmail address ([redacted]). These details are accurate to the best of my knowledge.

I reached level 6 in the game and purchased gems for $5, expecting to spend only that amount. To my surprise, I received much more than expected. Upon checking my iTunes account later, I noticed I now have $54 instead of the initial $80. I am certain the purchase was for $5. I would like a refund for the full amount, including the initial $5. Currently, I am at level 8, but I am willing to return to level 6 if necessary. Kindly remove all the additional characters and upgrades I obtained. Please prioritize refunding my money. Feel free to contact me for any further inquiries.

I attempted to help my friend recover his hacked village, but I was concerned that assisting him could result in my account being permanently banned. I want to apologize to Supercell for my actions, and I realize that I cannot risk losing my account. I regret the situation and want to express my apologies. 🙇🙏

Today, I was playing Clash Royale and purchased the $5 gems, which gave me [redacted] gems. After buying them, I received more than [redacted] gems, making me feel lucky. However, when I checked my iTunes account, I noticed $84 had decreased to $54, with $43 being deducted. I am now at level 8 with new upgrades. I kindly request Supercell to refund my money as I experienced an issue with the purchase. My account name is Supercell, and as of Tuesday, April 23, I am facing this situation. If further details are needed, I can provide them. I am disappointed and would appreciate getting my money back. I am willing to refund the $5 purchase. I have screenshots in my email showing the issue. If more information or screenshots are required, please let me know. You can restrict my account if necessary, but please consider refunding the money. My name is Aiden, and my account is under the username Supercell.

I've been in touch with a representative regarding my Clash of Clans account. I stopped playing a few years back and now wish to recover it. When I initially played, my son also used my Apple ID as he was too young for his own. However, now whenever I try to load the game, it shows his account. After providing various details to the representative to locate my account, I was informed that I have been banned for phishing. Despite having evidence through iTunes purchase history to verify my identity, I am unable to lift the ban. Here are my account details: Email: [redacted] Username: Jenny Girl Town Hall: 10 or 11 Initiated in [redacted] Primarily played on an iPhone 7 I am willing to share screenshots of my gem purchases for further verification.

I am requesting free gems from the company due to misleading advertisements. When boosting Barracks, spell factories, and heroes by 4x, I expect a proper increase of [redacted]%, leading to a 5x normal rate of operation. The clock tower claiming an 8x faster boost for 10 minutes should actually result in a 9x speed improvement. Upon discussing this issue with a support agent, I was acknowledged as correct, yet the conversation ended without resolution or compensation. I have tried multiple times to reach out for assistance, only to face repeated disappointments. I kindly ask for the company to rectify this situation and provide compensation for the inconvenience caused by these inaccuracies.

Hello Supercell, I lost access to my Boom Beach account under the name HansPaguigan/Doji with Player Tag: #GQC2809V. I accidentally disconnected my Boom Beach account from Google Play Games and sought help from in-game support to recover it. They advised me to create a Supercell ID to regain access to my account. On November 5, [redacted], while playing Boom Beach, the game suddenly crashed. Upon reopening the game, a pop-up appeared stating that my account was banned due to alleged phishing attempts. I am confused by this ban as I have never engaged in such activities. Furthermore, when I checked my Boom Beach account HansPaguigan from my second account Firelord, I noticed that my banned account's name had been changed to Doji, indicating possible hacking. I request your assistance in restoring my access to my Boom Beach account under the names HansPaguigan/Doji. I am an innocent player and am unfamiliar with phishing tactics. Thank you.

Hello Supercell, I've lost access to my Boom Beach account with the name HansPaguigan/Doji (Player Tag: #GQC2809V). After accidentally disconnecting it from Google Play Games, I contacted Boom Beach in-game support for assistance in recovering my account. They suggested creating a Supercell ID to regain access. However, on November 5, [redacted], while playing my account, the game crashed, and upon reopening Boom Beach, I was surprised to find a pop-up stating I was banned due to alleged phishing attempts. This was confusing as I have never engaged in such behavior and am an innocent player. To my dismay, when checking my banned account under the name HansPaguigan on my secondary account Firelord, I discovered it had been changed to Doji. I feel frustrated that my account was not only banned but also seemingly hacked. Supercell, I kindly request your assistance in restoring my Boom Beach account, HansPaguigan/Doji. I hope for the opportunity to play again as I have no knowledge or experience in phishing. Thank you.

My Clash of Clans account has been banned due to phishing. I realize now that I made a mistake by attempting this. Initially, I believed the information was accurate, but I have since learned my lesson. I invested significant time and money into the game, making it valuable to me. I am hopeful that an appeal could be considered under appropriate circumstances. This ban has given me the opportunity to reflect on my actions and understand the seriousness of phishing. I am determined to never engage in such behavior again.

I used to play on my iPhone 6s plus with my original account for years. Recently, I switched to a new Galaxy s10 plus and attempted to transfer my village, but it failed, and I had to start over. Despite logging out on my iPhone, my village is still missing. I have tried reaching out to customer support and Sparky to recover my account, but without success. I am now rebuilding a new account but have lost motivation. Please assist me in transferring my original account (joqooy29) to my Galaxy s10 plus. My village ID# is joqooy29, and I am a member of the "Delta Six" clan. My original and current usernames are Noble_EDmeister. I am sharing this information to avoid confusion. Thank you for your attention, and I hope this explanation is sufficient.