Hi there,**Clash of clans..**I was wrongly accused of account phising which led to my a...

GetHuman2257381's customer service issue with Supercell from February 2019

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The issue in GetHuman2257381's own words
Hi there,**Clash of clans..**I was wrongly accused of account phising which led to my account being permanently banned. **I messaged the help and support for help to get an old account of mine back and this woman named Maria B asked me a few questions, I may or may have been wrong answering the questions as the account I was trying to retrieve was very old as I stopped playing years ago due to my device breaking. **She then decided to ban me with absolutely no reasoning behind the ban and hasn’t bothered to tell me what exactly I did.**All I want to do is play the game at least on the new account I made because every time I open the clash of clans app it tells me I am permanently banned from playing the game at all. I’ve tried deleting the app and reinstalling but nothing will work, I tried making a new Apple ID and a new game centre but still no luck.**I was wondering if you could please help me as I can provide you with any information needed. Thank you.

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Supercell

Customer service issue
Reported by GetHuman2257381
Feb 21st, 2019 - 2 years ago
Fixed
Seen by 46 customers so far
Similar issue to 4890 others
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Items needed
Email on Account
Username
Password
Game Name
Console Type
Game Version Type
Name of Account Holder

Timeline

GetHuman2257381 started working on this issue
Feb 21st, 2019 9:02am
GetHuman2257381 tried contacting Supercell
Feb 21st, 2019 9:03am
GetHuman2257381 reached Supercell customer support
Feb 21st, 2019 9:03am
GetHuman2257381 indicated the issue is not fixed yet.
Feb 21st, 2019 9:03am

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