I need my hacked account

GetHuman2081047's customer service issue with Supercell from January 2019

120 views | 4411 similar | 0 following
Help with my Supercell issue
GetHuman2081047's next move: contact Supercell.
Tap the below to see how we recommend you contact Supercell. We will check in later with GetHuman2081047 to make sure you got them.
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2081047's own words
I asking coc supercell support to recover my hacked account ... Here is the detailed information about my problem and I do enclosed all *needed information as well for your reference for quick resolution, ***. Exact Username and Clan Name of your lost Village (or player tag if *possible) *Username: Che The Phoenix *Clan Name: The King of CoC *Player Tag: *PVQUUJRQV *eMail Id: *****@***.com ****. Exact Town Hall level of your lost Village *Town Hall Level: * ***. Exact XP level of your lost Village *XP Level: *** ***. Explain how you lost the Village **I never used supercell Id. I just use my email id *****@***.com to *play CoC. Suddenly yesterday(Between **:** PM IST to **:** PM IST on ***-January-****) someone with the Name "JIDDI JATT" with Player tag *"*P*LGUR*CP" joined in our clan and asked us to help change his account *into supper cell id with his email account *****@***.com. He *keep force and requested us again and again to help on this. So, I thought *that I can help him and While I logged out my account and clicked on *"Register" supper cell id in my coc and entered ******@***.com then *he gave me a * digit code and while I entered for him. After all these, I *am not able to login with my email id? When ever I try to login with my *email id I keep getting the following message "Load village? Chief Che The *Phoenix's village with Town Hall level * has been found! Load it by *loggeing in with your Supercell ID.". When I login with my email id " ******@***.com" as supercell id keep getting the email as "no *Supercell ID associated with it". Right now I lost my village due to that *hacker. He hacked my account which i am using for a long and I hard worked *to build this village to the TH* and I think he is a hacker? So, I kindly *request you to take proper action against that person and help me to retain *my village as soon as possible since I am in Clan WAR. Not able to login to *my account. That hacker was hacked my account. Please help me to get my *account as soon as possible? **I need my account as soon as possible since someone else is right now using *my account without my control and if he misuse my account I will have *problem too. **I am looking forward to hear from you as soon as possible regarding the *same. thanks in advance!*Regards, *ShaSha***C******* Do not reply below this line *****Nick Pr**January **, ****, **:** *******Hello Chief.**Thank you for contacting me,my name is Nick and I'm here for you.**For me to be able to help you and recover your hacked village please do the following.*Create a new account and contact me from there.I need you to do that so we can check the data!**Once you create one go will just have to go to settings-*tap on "Help and Support"-*tap at the top right corner,the message icon and fire away!****I'll be waiting to hear from you there!**Best Regards!*Nick**January **, ****, **:** *******Dear Gerasimos R, **Did you got my in game request? **I need my account as soon as possible....I worked lot from long time *someone hacked my account...I hope you got my message from in game?**Show quoted text**When I create a new village, I am not able to login with my email *****@***.com**When I try to sign in keep getting TH* village load and when I press CANCEL, not getting logged in**So, when I goto settings, HELP and Support, touched top message option, I type my problem and the touched no and I chooses,***. Lost My Account**Then getting this,**If your lost account is connected to Supercell ID, log in with the email address to your Supercell ID. If you are not sure which email you connected to Supercell ID:**- Search your email accounts for any messages mentioning Supercell ID. This is how you can figure out which email you used to sign up.*- Then, once you know with which email you signed up, enter the in-game Settings, tap on “Disconnected” and login.**If your lost game was connected to Google Play (previously Google* Sign-In, Android only):*- Go into your game*- Go to Settings*- Tap “Connect with Google”* if you have multiple Google accounts on your device, select the right one on the menu*- The option to load your game account will appear*******Now again press No, then keep getting this in a looping manner again and again,**Hello and welcome to Supercell Automated Support! Please choose a topic to proceed with the request:***Then again choose and explain my problem with Lost My Account and press No again getting to repeated work.***Really someone hacked my account and changed my account name as well ... Really feel very bad that you keep asking me to contact from in game but I am not able to login with *****@***.com since that hacker is linked my account to his email is as suppercell id...**Hide quoted text**On Sun ** Jan, ****, *:** AM Nick Pr ******@***.com wrote:**** Do not reply below this line *****Nick Pr**January **, ****, **:** *******Hello Chief.**Thank you for contacting me,my name is Nick and I'm here for you.**For me to be able to help you and recover your hacked village please do the following.*Create a new account and contact me from there.I need you to do that so we can check the data!**Once you create one go will just have to go to settings-*tap on "Help and Support"-*tap at the top right corner,the message icon and fire away!****I'll be waiting to hear from you there!**Best Regards!*Nick**January **, ****, **:** *******Dear Gerasimos R, **Did you got my in game request? **I need my account as soon as possible....I worked lot from long time *someone hacked my account...I hope you got my message from in game?**Gerasimos R.**January **, ****, **:** *******Hey there!**Thank you for contacting us! I am Gerasimos and I will be with you today.**I located your village and investigated your case.**In order to assist you further, I require in game communication.**So, I suggest you create a new village and talk to us through that.**When the message "Load village? Chief Che The *Phoenix's village with Town Hall level * has been found!" pops up, simply decline and just create a new village.**There is absolutely no need to talk to us from inside the hacked account.**In case you do not remember, once in the game, go to Settings (**), tap on "Help and Support" and then tap on the message icon at the top right corner. If the message icon cannot be found, choose an FAQ and tap "NO" when asked.**Hope to hear from you soon!*Gerasimos**January **, ****, **:** *******Dear Supercell Support , **Please read my email details and try to understand my problem. Because you *are asking me to login and contact from the in game but my problem is that *my account was HACKED and not able to login to my account, **Here is the detailed information about my problem and I do enclosed all *needed information as well for your reference for quick resolution, ***. Exact Username and Clan Name of your lost Village (or player tag if *possible) *Username: Che The Phoenix *Clan Name: The King of CoC *Player Tag: *PVQUUJRQV *eMail Id: *****@***.com ****. Exact Town Hall level of your lost Village *Town Hall Level: * ***. Exact XP level of your lost Village *XP Level: *** ***. Explain how you lost the Village **I never used supercell Id. I just use my email id *****@***.com to *play CoC. Suddenly yesterday(Between **:** PM IST to **:** PM IST on ***-January-****) someone with the Name "JIDDI JATT" with Player tag *"*P*LGUR*CP" joined in our clan and asked us to help change his account *into supper cell id with his email account *****@***.com. He *keep force and requested us again and again to help on this. So, I thought *that I can help him and While I logged out my account and clicked on *"Register" supper cell id in my coc and entered ******@***.com then *he gave me a * digit code and while I entered for him. After all these, I *am not able to login with my email id? When ever I try to login with my *email id I keep getting the following message "Load village? Chief Che The *Phoenix's village with Town Hall level * has been found! Load it by *loggeing in with your Supercell ID.". When I login with my email id " ******@***.com" as supercell id keep getting the email as "no *Supercell ID associated with it". Right now I lost my village due to that *hacker. He hacked my account which i am using for a long and I hard worked *to build this village to the TH* and I think he is a hacker? So, I kindly *request you to take proper action against that person and help me to retain *my village as soon as possible since I am in Clan WAR. Not able to login to *my account. That hacker was hacked my account. Please help me to get my *account as soon as possible? **I need my account as soon as possible since someone else is right now using *my account without my control and if he misuse my account I will have *problem too. **I am looking forward to hear from you as soon as possible regarding the *same. thanks in advance!*Regards, *ShaSha**Supercell**January **, ****, **:** *******Hello,**Thanks for contacting us! This is an automatic reply to give you immediate help with the most common problems. Can’t find the answers you’re looking for? Then scroll all the way to “Contact Us” and send us a message --- we’ll make sure to get back to you as soon as possible! ****. NEED HELP OR ADVICE WITH IN-GAME OR RESOURCE ISSUES?**If you have access to your game, but need some help with gameplay, in-game purchases, and so on, then simply go into your game’s Settings * Help & Support, and check if you can find the answers you’re looking for in the FAQ. Please note that the FAQs will mirror the language set on your device, so make sure that your device is set to the language you want to play the game with.**You can also access the FAQs at support.supercell.com.****. LOST ACCESS TO YOUR GAME ACCOUNT?**First and most importantly, please make sure you have installed the latest version of the game. It can be downloaded from the App Store or Google Play Store on your device.**If your lost game was connected to Facebook (Hay Day only!):*- Enter your device’s settings*- Sign in to your own Facebook account (make sure you have the latest FB version on your device)*- Open Hay Day*- In your game Settings (upper left corner of your farm), tap on “ Sign in with Facebook”**If your lost game was connected to Game Center (iOS only)*- Enter your device's Settings * Game Center*- Make sure you’re logged into Game Center with the correct AppleID*- Launch your game, and the option to load your game account will appear**If your lost game was connected to Google Play (previously Google* Sign-In, Android only)*- Go into your game*- Go to Settings*- Tap “Connect with Google”* if you have multiple Google accounts on your device, select the right one on the menu*- The option to load your game account will appear **If none of the options mentioned above work, then please go to your Settings, click “Help and Support” and scroll down to the “Contact us” section. To send a message from inside the game, please include the following information:*The exact name of the base*farm*village*The exact level of it*The name of the alliance*neighborhood*clan your game belonged to*Explain how you lost your game*Attach an iTunes or Google Play receipt of your very first gem*diamond order, if you made any*Let us know if you’re contacting us from the device you wish to recover your game on****. CONTACT US*If you have the option, please always make sure to contact us from within the game (do not reply to this email).**Otherwise, reply to this email, above the dotted line at the top of this message. Our Player Support team will handle your request as fast as possible.**Thanks again for writing in!**--*Your Supercell Support Team**January **, ****, **:** *******I never used supercell Id. I just use my email id *****@***.com to play...**Dear Dimitris Mo * Supercell Support , **Please read my email details and try to understand my problem. Because you *are asking me to login and contact from the in game but my problem is that *my account was HACKED and not able to login to my account, **Here is the detailed information about my problem and I do enclosed all *needed information as well for your reference for quick resolution, ***. Exact Username and Clan Name of your lost Village (or player tag if *possible) *Username: Che The Phoenix *Clan Name: The King of CoC *Player Tag: *PVQUUJRQV *eMail Id: *****@***.com ****. Exact Town Hall level of your lost Village *Town Hall Level: * ***. Exact XP level of your lost Village *XP Level: *** ***. Explain how you lost the Village **I never used supercell Id. I just use my email id *****@***.com to *play CoC. Suddenly yesterday(Between **:** PM IST to **:** PM IST on ***-January-****) someone with the Name "JIDDI JATT" with Player tag *"*P*LGUR*CP" joined in our clan and asked us to help change his account *into supper cell id with his email account *****@***.com. He *keep force and requested us again and again to help on this. So, I thought *that I can help him and While I logged out my account and clicked on *"Register" supper cell id in my coc and entered ******@***.com then *he gave me a * digit code and while I entered for him. After all these, I *am not able to login with my email id? When ever I try to login with my *email id I keep getting the following message "Load village? Chief Che The *Phoenix's village with Town Hall level * has been found! Load it by *loggeing in with your Supercell ID.". When I login with my email id " ******@***.com" as supercell id keep getting the email as "no *Supercell ID associated with it". Right now I lost my village due to that *hacker. He hacked my account which i am using for a long and I hard worked *to build this village to the TH* and I think he is a hacker? So, I kindly *request you to take proper action against that person and help me to retain *my village as soon as possible since I am in Clan WAR. Not able to login to *my account. That hacker was hacked my account. Please help me to get my *account as soon as possible? **I need my account as soon as possible since someone else is right now using *my account without my control and if he misuse my account I will have *problem too. **I am looking forward to hear from you as soon as possible regarding the *same. thanks in advance! ***Regards, *ShaSha **On Fri, Jan **, **** at *:** PM Dimitris Mo * ******@***.com* wrote: *** *** Do not reply below this line *** ** Dimitris Mo ** January **, ****, **:** ***** ** Good day to you dear Clasher****! ** ** I hope you had an awesome day so far. ** ** I would like to help you immediately, but for this issue I need to ask you ** to contact us from inside the game: ** ** Please go to Settings -* Help and Support -* open any one of the help FAQs ** there. At the very bottom you will see a question "Was this helpful?". ** Tapping "NO" will allow you to write us a message from inside the game. ** ** Best wishes, ** Dimitris Mo. ** ------------------------------ ** January **, ****, **:** ***** ** I never used supercell Id. I just use my email id *****@***.com to...
They not yet recovered my account
I just need my hacked account and hacker must be punished severely
I am using coc from long time and my th is *. So,Viber hope u know how much time I spent?
I am waiting for coc to resolve else this will be my final legal notice and suicide note to supercell coc...my suicide note is that hacker must be punished severely
How GetHuman2081047 fixed the problem

We are waiting for GetHuman2081047 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Supercell customer problems.
How Do I Request a Refund from Supercell?Why is my Clash of Clans not loading?How do I appeal a ban in Clash of Clans?How do I report bugs or in-game problems to Supercell?How do I recover my Supercell account?
Do you have a customer issue as well?
We can help you get Supercell's attention and get better help faster. Tap below to get started.
Having Supercell issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2081047 fixes it.
This email address isn't valid

Supercell

Clash of clans
Customer service issue
Reported by GetHuman2081047
Jan 31st, 2019 - 3 years ago
Fixed
Seen by 120 customers so far
Similar issue to 4411 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console Type
Game Version Type
Name of Account Holder

Timeline

GetHuman2081047 started working on this issue
Jan 31st, 2019 6:46am
GetHuman2081047 indicated the issue is not fixed yet.
Feb 3rd, 2019 7:26am
GetHuman2081047 indicated the issue is not fixed yet.
Feb 3rd, 2019 7:27am
GetHuman2081047 indicated the issue is not fixed yet.
Feb 3rd, 2019 7:27am
GetHuman2081047 indicated the issue is not fixed yet.
Feb 3rd, 2019 7:34am
GetHuman2081047 indicated the issue is not fixed yet.
Feb 7th, 2019 3:59am