I’ve attempted to email supercell already. I have had a problem for the past * days and...

GetHuman-mattlenn's customer service issue with Supercell from January 2019

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The issue in GetHuman-mattlenn's own words
I’ve attempted to email supercell already. I have had a problem for the past * days and my problem is that I’ve tried purchasing gems, only for the game to tell me “purchase pending, please wait” I have waited * days I thinks it’s a bit much I tried buying the **$ pack of gems for *,*** gems. I’m playing on IOS, and I’ve read a thread on reddit about this supposed “bug” in an update causing this to happen. Hundreds of thousands of people on reddit have had the same problem as me, I just want to know why this happened.
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Supercell

Customer service issue
Reported by GetHuman-mattlenn
Jan 26th, 2019 - 3 mons ago
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GetHuman-mattlenn started working on this issue
Jan 26th 11:45pm