Hello, I have an issue with the ban of my amazing account named “EastYYY”, level **. I...

GetHuman-cadeneas's customer service issue with Supercell from July 2018

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The issue in GetHuman-cadeneas's own words
Hello, I have an issue with the ban of my amazing account named “EastYYY”, level **. I used the account, which I have loved and worked on for around * years, to attempt to reclaim my town hall * account named “Leader”. If you checked the clan chat of my old clan “EASTYYY MW*” you could see that it was my second account, which I promoted to leader so I could invite myself back (it was an invite only clan). I was told that there’s no way I would lose my account, as it’s connected to my supercell I’d, and then without warning I was banned. I have ALWAYS played by the rules, I would never go against supercell, as clash of clans has helped me through many many things, like getting over death of family members, so why would I jeopardise my account which is very nostalgic for me, for a town hall *. I was banned without warning PERMANENTLY for “account phishing” which I was in no way shape or form attempting to do, I just couldnt remember the date I made the “Leader” account or the device. Some people who have actually gone against the rules on purpose, like using hacks, have only been banned for two weeks. Is there any way we could come to a compromise, as my life revolves around “EastYYY” and the clan “DevBrosIV*” and I can’t go without my account. I would do pretty much anything to get it back. I would appreciate it a lot if you could reply, and possibly sort out some sort of compromise. *Thank you so much*-Caden East

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Customer service issue
Reported by GetHuman-cadeneas
Jul 6th, 2018 - 5 years ago
Seen by 10 customers so far
Similar issue to 990 others
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GetHuman-cadeneas started working on this issue
Jul 6th, 2018 6:01pm
GetHuman-cadeneas indicated the issue is not fixed yet.
Jul 6th, 2018 8:43pm
GetHuman-cadeneas indicated the issue is not fixed yet.
Jul 8th, 2018 7:50pm