I am trying to link an old android device with my level ** account onto my new IOS devi...

GetHuman629675's Recover Account issue with Supercell from April 2018

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The issue in GetHuman629675's own words
I am trying to link an old android device with my level ** account onto my new IOS device. It won’t let me and it is giving me a message about it can’t transfer because there was a purchase made. It’s quite aggravating. If you could please contact me as soon as convenient it would be much appreciated. Name in Clash Royale is “Remix” and my player tag and ID are: *PPUUPCJY and **-*******. I am currently a part of “av*ngers unite” clan tag ***QOLV
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Supercell

Recover Account issue
Reported by GetHuman629675
Apr 25th, 2018 - 5 mons ago
I have an issue with Supercell too
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Seen by 4 customers so far
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Items needed
Email on Account
Username
Password
Game Name
Console Type
Game Version Type
Name of Account Holder
Timeline
GetHuman629675 started working on this issue
Apr 25th 11:48pm