We were driving to Celebration Feb * on Rt. *** from NSB to see our grandson perform an...

GetHuman2158160's customer service issue with Sunpass from February 2019

2 views
 | 
453 similar
 | 
0 following
Help with my Sunpass issue
First: share to improve GetHuman2158160's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2158160's next move: talk to Sunpass when they open.
Sunpass's call center is closed now. We will send GetHuman2158160 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2158160 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman2158160's own words
We were driving to Celebration Feb * on Rt. *** from NSB to see our grandson perform and used our e-z pass, which we were told was the same as e-pass, then the highway changed and said Sun Pass even though we never exited the highway! We are confused and don’t think we needed to stop at the pay booth, since e-pass and e-z pass are the same but don’t know about Sun Pass. Did we do this correct. We need to know because next month we will be driving again to Orlando to see our other grandson. We are from NJ. Do you need our license plate?
GetHuman2158160 did not yet indicate what Sunpass should do to make this right.
I have an issue with Sunpass too
How GetHuman2158160 fixed the problem
We are waiting for GetHuman2158160 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Sunpass's attention and get better help faster. Tap below to get started.
Having Sunpass issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2158160 fixes it.
This email address isn't valid

Sunpass

Customer service issue
Reported by GetHuman2158160
Feb 7th, 2019 - 4 mons ago
I have an issue with Sunpass too
Not resolved
Seen by 2 customers so far
Similar issue to 453 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2158160 started working on this issue
Feb 7th 9:39pm