My license plate is being used and I can't activate my transponder.

GetHuman-itskelli's customer service issue with Sunpass from August 2018

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The issue in GetHuman-itskelli's own words
The problem: My license plate is being used and I can't activate my transponder.
GetHuman-itskelli did not yet indicate what Sunpass should do to make this right.
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Sunpass

Customer service issue
Reported by GetHuman-itskelli
Aug 21st, 2018 - 3 mons ago
I have an issue with Sunpass too
Fixed
Seen by 4 customers so far
Similar issue to 221 others
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Items needed
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Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-itskelli started working on this issue
Aug 21st 9:06pm
GetHuman-itskelli confirmed the issue is fixed. Hooray!
Sep 5th 1:36am