I am speaking for a relative who has accounts with the SunTrust Bank. She is *** year...

GetHuman-bmcstg's customer service issue with SunTrust Bank from August 2021

Help with my SunTrust Bank issue
First: share to improve GetHuman-bmcstg's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-bmcstg may need:
PIN on Account, Account Holder Name, Phone Number, Email on Account, Billing Address, Last 4 of Social Security, and Account Number
The issue in GetHuman-bmcstg's own words
I am speaking for a relative who has accounts with the SunTrust Bank. She is *** years of age and has very poor hearing. I have written to the Bank on * occasions in recent months but have received no replies. I cannot find e-mail addresses, and phone calls will not connect - presumably because they are Toll Free numbers which don't seem to work from UK.*Both the lady and I reside in the UK and an urgent matter has just been brought to my attention. The lady has a SunTrust Certificare of Deposit No. ******* and her Customer No. is ****. She is now informed that the Renewal Date for the Certificate was **-**-**** but she is informed that she now has until **-**-**** to make any changes. *Her simple wish is for the funds to be encahed and credited in full to her Premium Money Market Performance Account No. ************* with the same Bank.*Can you please pass these instructions to the Bank in the hope that they can be implemented now.*Your assistance will be very much appreciated by us both.*The SunTrust Bank Branches for these Accounts are-:*for Certificate of Deposit - PO BOX ******, Nashville, TN *****-*****and for Premium Account - PO BOX ******, Nashville TN *****-******Regards Barry Carter

GetHuman-bmcstg did not yet indicate what SunTrust Bank should do to make this right.

How GetHuman-bmcstg fixed the problem

We are waiting for GetHuman-bmcstg to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common SunTrust Bank customer problems.
How Do I Let Suntrust Bank Know That I Am Traveling?How Do I Recover My Account to Suntrust Bank?
Do you have a customer issue as well?
We can help you get SunTrust Bank's attention and get better help faster. Tap below to get started.
Having SunTrust Bank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

SunTrust Bank

Customer service issue
Reported by GetHuman-bmcstg
Aug 26th, 2021 - a year ago
Not resolved
Seen by 22 customers so far
Similar issue to 698 others
0 customers following this

Timeline

GetHuman-bmcstg started working on this issue
Aug 26th, 2021 6:37pm

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies