I am speaking for a relative who has accounts with the SunTrust Bank. She is *** year...

GetHuman-bmcstg's customer service issue with SunTrust Bank from August 2021

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The issue in GetHuman-bmcstg's own words
I am speaking for a relative who has accounts with the SunTrust Bank. She is *** years of age and has very poor hearing. I have written to the Bank on * occasions in recent months but have received no replies. I cannot find e-mail addresses, and phone calls will not connect - presumably because they are Toll Free numbers which don't seem to work from UK.*Both the lady and I reside in the UK and an urgent matter has just been brought to my attention. The lady has a SunTrust Certificare of Deposit No. ******* and her Customer No. is ****. She is now informed that the Renewal Date for the Certificate was **-**-**** but she is informed that she now has until **-**-**** to make any changes. *Her simple wish is for the funds to be encahed and credited in full to her Premium Money Market Performance Account No. ************* with the same Bank.*Can you please pass these instructions to the Bank in the hope that they can be implemented now.*Your assistance will be very much appreciated by us both.*The SunTrust Bank Branches for these Accounts are-:*for Certificate of Deposit - PO BOX ******, Nashville, TN *****-*****and for Premium Account - PO BOX ******, Nashville TN *****-******Regards Barry Carter

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SunTrust Bank

Customer service issue
Reported by GetHuman-bmcstg
Aug 26th, 2021 - a year ago
Not resolved
Seen by 22 customers so far
Similar issue to 698 others
0 customers following this


GetHuman-bmcstg started working on this issue
Aug 26th, 2021 6:37pm

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