Beware using StubHub app. And always verify the date you are purchasing before pressing...

GetHuman3448578's Refund a Charge issue with StubHub from August 2019

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The issue in GetHuman3448578's own words
Beware using StubHub app. And always verify the date you are purchasing before pressing "Submit" button. It is for this reason I've deleted the app from my phone and will only use the web version on a computer. If you do purchase an incorrect date, they will waive your **% reselling fee, because theyve already collected **% on your first purchase, and then another **% on your *nd purchase plus two **% fees from your sellers. This is how StubHub makes money and can afford to waive your selling fee when you resell. Cant say it enough times, please confirm your dates. Also, I was told by a customer service supervisor in Mexico, which is where the call center is located, if you wish to speak to an agent based in the U.S. you have to keep calling back and holding until you get someone with an American accent. If you are a Spanish speaker you should have no issues. But if you have trouble hearing then spend the extra hour trying to get thru to a U.S.-based agent. So far I haven't had any luck getting a native English speaking agent, which makes me believe they dont exist.

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How Do I Contact Support from Stubhub.com About a Fraudulent Charge?What Do I Do If I'm Missing My Stubhub Order?How Do I Get Stubhub to Refund a Charge?
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StubHub

Refund a Charge issue
Reported by GetHuman3448578
Aug 19th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 3846 others
0 customers following this

Timeline

GetHuman3448578 started working on this issue
Aug 19th, 2019 3:55pm

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