I was selling two tickets on stubhub. I had the hard printed copies. I chose PDF as the...

GetHuman-ash_drea's customer service issue with StubHub from January 2019

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The issue in GetHuman-ash_drea's own words
I was selling two tickets on stubhub. I had the hard printed copies. I chose PDF as the method because I was unaware you couldn’t scan as PDF and send it that way. It did not say anywhere that it had to be an original PDF. The first time I saw that it had to an original was once the tickets sold and I got an email saying I had to upload the tickets. I had scanned them as a PDF and when I went to upload them it said invalid. I have been charged $*** because the buyer didn’t want them to be sent via UPS. This shouldn’t be an issue since the sale was canceled. This is the first time I have sold anything on stubhub and I don’t think I should be penalized for this error as it wasn’t initially comminuted that the PDF had to be an original.
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StubHub

Customer service issue
Reported by GetHuman-ash_drea
Jan 16th, 2019 - 9 mons ago
I have an issue with StubHub too
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GetHuman-ash_drea started working on this issue
Jan 16th 12:54am