Hello *I placed an order for two Marc Anthony tickets on December **th, ****. I receive...

GetHuman1966805's customer service issue with StubHub from January 2019

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Hello *I placed an order for two Marc Anthony tickets on December **th, ****. I received the access code and my order info. I purchased these tickets through a guest account. I tried to claim my tickets today (January **th, ****) so I made an account with the messily I used to purchase the tickets. When I went to put in the access code and phone number, it said that the email and the phone number did not match. I believe my account has been locked or frozen because of many “failed attempts”. I want to be able to claim the tickets I bought through the account I just made.
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StubHub

Customer service issue
Reported by GetHuman1966805
Jan 15th, 2019 - 9 mons ago
I have an issue with StubHub too
Fixed
Seen by 12 customers so far
Similar issue to 2307 others
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Items needed
Name on account
Email on account
Phone number on account
Order number
Last 4 digits of card used
Timeline
GetHuman1966805 started working on this issue
Jan 15th 2:25am
GetHuman1966805 confirmed the issue is fixed. Hooray!
Jan 15th 7:04am
GetHuman1966805 confirmed the issue is fixed. Hooray!
Jan 15th 7:05am