I recently purchased a ticket for a show from StubHub. It would be a show that I'd have...
GetHuman-madigray's customer service issue with StubHub from July 2018
11 views | 586 similar | 0 following
Help with my StubHub issue
First: share to improve GetHuman-madigray's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-madigray to get a StubHub rep on the line!
Always use the GetHuman Phone to call StubHub. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-madigray may need:
Name on account, Email on account, Phone number on account, Order number, and Last 4 digits of card used
Top Tip from another customer
Your order placed should come with an email or receipt that has a tracking number. You can use the tracking number to find your order and see when it is ready.
The issue in GetHuman-madigray's own words
I recently purchased a ticket for a show from StubHub. It would be a show that I'd have to travel a decent amount for, and the show itself is sold out, so it was already a bit of a risk to purchase a resale ticket in the first place, but it is a show I would really like to see. I received my ticket in an email a couple weeks ago, and upon looking at it, I noticed that a little blurb on the ticket said "Resale invalidates this ticket." Considering the ticket is in fact a resale and has someone else's name on it, I wanted to confirm with StubHub whether they can validate that the ticket can be used in the show, or whether they can reach out to the seller and discuss this issue with them. I would like to be refunded if the ticket cannot be used.
GetHuman-madigray did not yet indicate what StubHub should do to make this right.
I have an issue with StubHub too
How GetHuman-madigray fixed the problem
We are waiting for GetHuman-madigray to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common StubHub customer problems.