On *******, Stubhub sent me an email saying there was a price drop in tickets for an e...

GetHuman-beckyrae's customer service issue with StubHub from June 2018

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The issue in GetHuman-beckyrae's own words
On *******, Stubhub sent me an email saying there was a price drop in tickets for an event I had added to my favorites, the US Hockey Hall of Fame Game in Las Vegas. Immediately, I logged on to the website and purchased these tickets, downloaded them, and printed them. Three weeks later, you are just now notifying me that there was an “issue with seller” so my tickets are invalid, and you offer me replacement tickets. These “replacement” tickets are an insult. The original tickets I purchased were near center ice and now you offer me nosebleed tickets as a replacement. You claim these are “equal in value” to the originals, but how do you determine the actual cost of something when any seller can jack up the price of tickets, with no limit??? You should have compensated me for equal QUALITY tickets, which should be near the original seats! YOU were the ones who alerted me to these tickets, now you claim they are invalid. I’m beyond disgusted. **Rebecca Vilhauer Brodeur

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StubHub

Customer service issue
Reported by GetHuman-beckyrae
Jun 19th, 2018 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 421 others
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Timeline

GetHuman-beckyrae started working on this issue
Jun 19th, 2018 10:45pm