I’m messaging because I have been dealing with your customer service and I’m getting no...

I’m messaging because I have been dealing with your customer service and I’m getting no where my sons number was taken last Friday the **th by cricket gave to a stranger I didn’t authorize this to happen and why would I when I just added money to it the **th his imie number is *************** the ticket number of my purchase is *********** the transaction id is ********** his old number which you can call and see I didn’t authorize this change is ********** he now is on att!!!! not cricket because you guys couldn’t seem to stop blaming me for changing his phone and couldnt say it wouldn’t happen again so I want a refund now I also have no service from cricket in my entire house nor do I ever plan on switching to cricket we have been with you for * years for my son and att for our phones since **** and now my son just got added to our plan as of Monday