I sent my insured LG Stylo * phone in for replacement on ****** because it was broken...

GetHuman2147204's customer service issue with Straight Talk from February 2019

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The issue in GetHuman2147204's own words
I sent my insured LG Stylo * phone in for replacement on ****** because it was broken. It's been ** days and I still don't have my phone back or a set date when I will be getting it. Straight Talk replaced they type of phone on my account with a LG Fiesta phone which in nothing like the phone I sent to them. I was told to refuse delivery of the phone and they would correct the issue. However after I refused delivery and they received the phone back it also was removed from the account. Not the phones insurance has been suspended. I have a ticket * ********** but every time I can they tell me they don't have a LG Stylo * phone to replace the one I sent to them. I want the same type of phone in which I insured or by my contract the cost of the phone less sales tax so I can buy the same phone on the Straight Talk website.*Thank you,*Richard Bushard
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Straight Talk

Customer service issue
Reported by GetHuman2147204
Feb 6th, 2019 - 3 mons ago
I have an issue with Straight Talk too
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Seen by 4 customers so far
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GetHuman2147204 started working on this issue
Feb 6th 4:33pm