I sent my insured LG Stylo * phone in for replacement on ****** because it was broken...

GetHuman2147204's customer service issue with Straight Talk from February 2019

6171 similar
0 following
Help with my Straight Talk issue
Next: our robot will wait on hold for GetHuman2147204 to get a Straight Talk rep on the line!
Always use the GetHuman Phone tocall Straight Talk. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2147204's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2147204 may need:
Phone number, Address on account, and Name on account
The issue in GetHuman2147204's own words
I sent my insured LG Stylo * phone in for replacement on ****** because it was broken. It's been ** days and I still don't have my phone back or a set date when I will be getting it. Straight Talk replaced they type of phone on my account with a LG Fiesta phone which in nothing like the phone I sent to them. I was told to refuse delivery of the phone and they would correct the issue. However after I refused delivery and they received the phone back it also was removed from the account. Not the phones insurance has been suspended. I have a ticket * ********** but every time I can they tell me they don't have a LG Stylo * phone to replace the one I sent to them. I want the same type of phone in which I insured or by my contract the cost of the phone less sales tax so I can buy the same phone on the Straight Talk website.*Thank you,*Richard Bushard
GetHuman2147204 did not yet indicate what Straight Talk should do to make this right.
I have an issue with Straight Talk too
How GetHuman2147204 fixed the problem
We are waiting for GetHuman2147204 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Straight Talk's attention and get better help faster. Tap below to get started.
Having Straight Talk issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2147204 fixes it.
This email address isn't valid

Straight Talk

Customer service issue
Reported by GetHuman2147204
Feb 6th, 2019 - 3 mons ago
I have an issue with Straight Talk too
Not resolved
Seen by 4 customers so far
Similar issue to 6171 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2147204 started working on this issue
Feb 6th 4:33pm