I need to be able to re-type my name on my profile for this phone.

GetHuman1474673's customer service issue with Straight Talk from November 2018

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The issue in GetHuman1474673's own words
I was trying to connect to my wi-fi network. ... I am trying to get my new phone to work. everything is installed, but i do not have a password for my wi-fi.**when I put in my user name for the phone, the keyboard covered up the space, so Iwas not able to see what I was typing. my cable bill number is my password for my cable, so it might not be able to recognize me.**I need to re-type my name for this phone.
I cannot use my phone at all.
by telling me how to get back to the page where I type my profile name for this phone.
** years
tried to get back to the screen where I can type my name.
I have an issue with Straight Talk too
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Straight Talk

Customer service issue
Reported by GetHuman1474673
Nov 3rd, 2018 - a mon ago
I have an issue with Straight Talk too
Not resolved
Seen by 9 customers so far
Similar issue to 3505 others
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Timeline
GetHuman1474673 started working on this issue
Nov 3rd 1:18am