I have real reason to believe that my SIM card has been cloned. I need more information...

GetHuman1189808's customer service issue with Straight Talk from September 2018

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The issue in GetHuman1189808's own words
I have real reason to believe that my SIM card has been cloned. I need more information about my account with this company. To my knowledge I have NOT had access to the gmail “*****@***.com” I did NOT give any permissions to anyone to change or alter anything about my phone or the $** plan I usually end up buying every month. I can not access this email account my ex boyfriend has obviously set up and is using to maybe call you guys and order a new sim? I need to speak with someone ASAP. I want more information on how I would go about pressing charges on whoever is behind this... I need as much information as you can give me about “my” account with you guys, etc. *Thanks.
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Straight Talk

Customer service issue
Reported by GetHuman1189808
Sep 24th, 2018 - 4 mons ago
I have an issue with Straight Talk too
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GetHuman1189808 started working on this issue
Sep 24th, 2018 7:11am