Locked out of phone. It's saying we have to pay a fine before we can use it. It's telli...

GetHuman-macooppl's customer service issue with Straight Talk from June 2018

Help with my Straight Talk issue
Locked out of phone. It's saying we have to pay a fine before we can use it. It's telling us that we have to use a prepaid Visa card to pay fine.
I trust that Straight Talk will make this right and come up with a resolution that is fair.
Help with my Straight Talk issue
How GetHuman-macooppl fixed the problem:
You have to do a factory reset on your phone to fix it.
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Straight Talk

Customer service issue
Reported by GetHuman-macooppl
Jun 24th, 2018 - 2 mons ago
I have an issue with Straight Talk too
Fixed
GetHuman-macooppl shared how to fix
Seen by 9 customers so far
Similar issue to 1032 others
0 customers following this
Items needed
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Timeline
GetHuman-macooppl started working on this issue
Jun 24th 10:57pm
GetHuman-macooppl confirmed the issue is fixed. Hooray!
Jun 26th 4:50am