I attempted to contact stockx on June **th, before the end of my shipping window, conce...

GetHuman-hbfl's customer service issue with StockX from July 2020

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The issue in GetHuman-hbfl's own words
I attempted to contact stockx on June **th, before the end of my shipping window, concerning an order stating that there would be shipping delays on my sale due to covid-** and I received no response. On *** at *:**pm I sent out my pair of Jordan ** low concord-bred via UPS. I was then contacted last night on *** at **:**PM by stockx saying that my sale was cancelled. I was not notified of the cancelled sale until AFTER my order was shipped out to stockx. At the time I arrived to UPS, and many hours after, I still had the option to send out my items as my order was not cancelled. **This will be my fourth attempt to contact stockx regarding this order and I am displeased at this point.

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Customer service issue
Reported by GetHuman-hbfl
Jul 8th, 2020 - 3 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 381 others
0 customers following this

Timeline

GetHuman-hbfl started working on this issue
Jul 8th 1:40pm
GetHuman-hbfl indicated the issue is not fixed yet.
Jul 8th 6:07pm

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