The question we are asked most often is about how to talk to StockX customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about StockX customer service, get an answer now.
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jun 24, 2026 8:21 PM
I ordered the wrong size pants I realized after I checked my order status I need large my order number is 03-KPR7EPQHWY
We cannot change orders after they've been placed. However, you can return the item once it arrives and purchase the correct size. Please ensure you're following the return policy to facilitate this process.
Asked Jun 20, 2026 3:10 PM
I didn’t get a tracking information for my order
If you haven't received tracking information for your order, it may be because your order is still being processed or packaged. Tracking information is typically provided once your order has shipped. Please check your email, including your spam folder, for any updates. If the order is taking longer than usual, it might be helpful to revisit your order status on the StockX website or app.
Asked Mar 3, 2026 2:04 PM
Change shipping address on order
Once an order is placed on StockX, the shipping address cannot be changed. If you need to update your address, we recommend reaching out to customer support immediately after placing your order, but please note that changes may not always be possible depending on the order's status.
Asked Feb 20, 2026 4:12 PM
I cannot track my package and it was supposed to be here today
Delays can sometimes happen due to various reasons, such as shipping carrier issues or weather conditions. Please check the tracking information provided in your order confirmation email for the most recent updates. If the tracking does not provide clarity, you can refer to the most up-to-date contact information right here on this page for further assistance regarding your package.
We look to the StockX issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.