StockX Customer FAQ

Orders on StockX cannot be canceled once they are confirmed. We recommend double-checking your size before placing an order. If you received the item and it didn't fit, you can initiate a return according to our return policy.

Once an order is confirmed, changing the shipping address is typically not possible. To avoid issues, it's crucial to double-check all details before finalizing your order. If you have any concerns or need assistance, refer to the contact information provided on this page for the most up-to-date support options.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

We cannot change orders after they've been placed. However, you can return the item once it arrives and purchase the correct size. Please ensure you're following the return policy to facilitate this process.

If you haven't received tracking information for your order, it may be because your order is still being processed or packaged. Tracking information is typically provided once your order has shipped. Please check your email, including your spam folder, for any updates. If the order is taking longer than usual, it might be helpful to revisit your order status on the StockX website or app.