A:Not at this number; hours here are 9am-10pm EST.The least busy day is Monday, and the most busy day is Wednesday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Steve Madden below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Steve Madden phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Follow prompts
What are the hours and when should I call?
Steve Madden operates the call center for this 888-762-3336 phone number 9am-10pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 74 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Steve Madden at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Steve Madden phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Steve Madden staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Steve Madden is Monday.The most busy day to call is Wednesday, which averages 1800% more phone calls by comparison.Again, this is based on a sample of 74 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
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Wed
Busiest
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The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Steve Madden is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Steve Madden staffs the call center well on Monday.
Why Customers Call Steve Madden
If you have time to do a bit of reading before you call Steve Madden, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Steve Madden customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Steve Madden, and their purpose. Are any of these similar to the reason you are trying to call?
Order confirmation inquiry: "But I want to know, did any of them go through?"
- From a call lasting 3m 16s , Apr 9, 2025 1:02 PM
Order status inquiry: "I was wondering if you got the order."
- From a call lasting 3m 1s , Sep 14, 2024 11:32 PM
Missing package inquiry: "My sandals were not delivered even though the app says they were; I changed my address and want packages left near the front door."
- From a call lasting 4m 49s , Apr 5, 2024 5:16 PM
Information about why customers call Steve Madden is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Steve Madden provides this option.
As a last, sometimes only, resort- Steve Madden customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Steve Madden's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Steve Madden agent. This phone number is Steve Madden's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-762-3336 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Steve Madden first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Steve Madden has 1 phone number. It's not always clear what is the best way to talk to Steve Madden representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Steve Madden. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Steve Madden. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.