I recently got a message from this guy on steam and he said he needed to reboot my acco...

GetHuman-xyukiyor's customer service issue with Steam Software from July 2019

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The issue in GetHuman-xyukiyor's own words
I recently got a message from this guy on steam and he said he needed to reboot my account because my steam api was with a hacker. and before that i safekept all my csgo items to my friend but the items were already gone to another bot.**i have * notepads and around *** screenshots.**Please help.this is what he said when he was on my steam account , i did not add him or accepted his friend request.**This is automatic message:*Good day! Steam User tobuscud, Your account has been banned because we detected several virus and illegal programs that is damaging steam server on your account. Purchasing, gifting, trading, cd-key activation, and Steam Community access will be disabled. We suggest you to move all of your tradable items to a different steam account until we resolve this issue or else they are going to be automatically permamently removed once the ban appears on your steam account.**Once the ban is implemented, we will send an overview of the report on your email *****@***.com .**When the software detects a cheat on a player's system, it will ban them in the future, possibly days or weeks after the original detection. It may kick players from the game if it detects errors in their system's memory or hardware. No information such as date of detection or type of cheat detected is disclosed to the player. After the player is notified, access to online "VAC protected" servers of the game the player cheated in is permanently revoked and additional restrictions are applied to the player's Steam account.**The decision is permanent and it can't be undone.**If I'm VAC banned what does it mean for my account?*Account will be useless. You cannot play on any valve secured server nor trade any items once the ban is implemented.*Note: Users are not VAC banned based on alone reports. Other factors are taken into account before VAC bans are issued.**All messages are read and reviewed by the VAC development team.*If you have any questions, type in this chat, our support manager will answer as soon as possible.

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Steam Software

Customer service issue
Reported by GetHuman-xyukiyor
Jul 13th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 13125 others
0 customers following this

Timeline

GetHuman-xyukiyor started working on this issue
Jul 13th, 2019 12:48pm
GetHuman-xyukiyor indicated the issue is not fixed yet.
Jul 14th, 2019 3:49am