I bought an item on eBay along with a warranty from Squaretrade. Because of the high pr...

GetHuman-ernestph's customer service issue with SquareTrade from April 2020

Help with my SquareTrade issue
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Before contacting them, items GetHuman-ernestph may need:
Where did you purchase your policy, Order number for your policy, Billing address on the account, Where did you purchase the item your claiming warranty on, and Details of how you damaged the item
The issue in GetHuman-ernestph's own words
I bought an item on eBay along with a warranty from Squaretrade. Because of the high price of the item, fraud protection at my credit union was triggered. When fraud protection was triggered on my end it caused my eBay account to be suspended and the order was cancelled. Even though the order was cancelled, the warranty still went through, so now I have a warranty and I would like to get the item from somewhere other than eBay. I would like to have the warranty cancelled and my entire warranty price refunded.

GetHuman-ernestph did not yet indicate what SquareTrade should do to make this right.

How GetHuman-ernestph fixed the problem

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Customer service issue
Reported by GetHuman-ernestph
Apr 28th, 2020 - 6 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 349 others
0 customers following this


GetHuman-ernestph started working on this issue
Apr 28th 3:46am