I kept getting "Checking Device Status" when I restarted my phone. I never asked for th...

GetHuman-dkultgen's Technical and Service Support issue with Sprint from March 2019

2 views
 | 
5933 similar
 | 
0 following
Help with my Sprint issue
Next: our robot will wait on hold for GetHuman-dkultgen to get a Sprint rep on the line!
Always use the GetHuman Phone tocall Sprint. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-dkultgen's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-dkultgen may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-dkultgen's own words
I kept getting "Checking Device Status" when I restarted my phone. I never asked for that or wanted it. It kept getting longer and longer and more often when it was on my phone. I contacted Sprint Complete and "Spoke to" a "Solomon". He said that it should not be on there and was a virus. He suggested that I do a reboot. What he described was a Hard Shutdown. I asked if that was what it was! He said No. I did what he said. I lost most of my contacts and my pictures and all of my texts! Also some apps. These were supposed to be backed up in gmail AND the Cloud, but for some reason they were NOT! I need help to fix this!
GetHuman-dkultgen did not yet indicate what Sprint should do to make this right.
I have an issue with Sprint too
How GetHuman-dkultgen fixed the problem
We are waiting for GetHuman-dkultgen to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Sprint's attention and get better help faster. Tap below to get started.
Having Sprint issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dkultgen fixes it.
This email address isn't valid

Sprint

Technical and Service Support issue
Reported by GetHuman-dkultgen
Mar 27th, 2019 - a mon ago
I have an issue with Sprint too
Not resolved
Seen by 2 customers so far
Similar issue to 5933 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-dkultgen started working on this issue
Mar 27th 3:33am