I kept getting "Checking Device Status" when I restarted my phone. I never asked for th...
GetHuman-dkultgen's Technical and Service Support issue with Sprint from March 2019
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The issue in GetHuman-dkultgen's own words
I kept getting "Checking Device Status" when I restarted my phone. I never asked for that or wanted it. It kept getting longer and longer and more often when it was on my phone. I contacted Sprint Complete and "Spoke to" a "Solomon". He said that it should not be on there and was a virus. He suggested that I do a reboot. What he described was a Hard Shutdown. I asked if that was what it was! He said No. I did what he said. I lost most of my contacts and my pictures and all of my texts! Also some apps. These were supposed to be backed up in gmail AND the Cloud, but for some reason they were NOT! I need help to fix this!
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