I lost a phone. I was trying to obtain a replacement. I have been trying to jump throug...

GetHuman-kookuck's customer service issue with Sprint from June 2018

Help with my Sprint issue
The issue in GetHuman-kookuck's own words
I lost a phone. I was trying to obtain a replacement. I have been trying to jump through your security hoops for almost * hours now. I have suceed to the extent that the old phone has been disabled. I have been trying to see about a new device, but My sprint wants my pin. It was set up in July or August of last year. I used my standard pin and it does not work. I keep getting offers to text me. That does me no good without a phone now does it? Your security is so good the account holder can't jump through your hoops.
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Sprint

Customer service issue
Reported by GetHuman-kookuck
Jun 25th, 2018 - 6 mons ago
I have an issue with Sprint too
Fixed
Seen by 6 customers so far
Similar issue to 995 others
0 customers following this
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Timeline
GetHuman-kookuck started working on this issue
Jun 25th 7:48pm
GetHuman-kookuck indicated the issue is not fixed yet.
Jun 26th 8:58pm
GetHuman-kookuck indicated the issue is not fixed yet.
Jun 26th 9:00pm