When can I upgrade my phone

GetHuman-hocking's customer service issue with Sprint from June 2018

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The issue in GetHuman-hocking's own words
The problem: When can I upgrade my phone
GetHuman-hocking did not yet indicate what Sprint should do to make this right.
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Sprint

Customer service issue
Reported by GetHuman-hocking
Jun 8th, 2018 - 4 mons ago
I have an issue with Sprint too
Fixed
Seen by 3 customers so far
Similar issue to 556 others
0 customers following this
Items needed
Phone number
Account number
Account PIN
Account email
Service address
Name
IMEI number
Timeline
GetHuman-hocking started working on this issue
Jun 8th 8:12am
GetHuman-hocking indicated the issue is not fixed yet.
Jun 11th 5:23pm