I spoke with Ward from your department on yesterday. He was extremely helpful, told me it was my phone's battery, and directed me to*made an appointment with the Veterans Hwy. store. I kept the appointment, only to have Maria remove several apps. & inform me that the next step was a "hard shutdown". I asked about a new battery, since I have the insurance, to which she reiterated Sprint's process to *st remove apps* *nd hard shutdown, then finally *, replace the battery. I am totally dissatisfied with the service I received, which did not at all, in my estimation, resolve the problem!

GetHuman748312's customer service issue with Sprint from June 2018

11 views | 526 similar | 0 following
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The issue in GetHuman748312's own words
I was trying to simply have my battery replaced. ... Sprint Galaxy * - ***-***-*****Contract was up in March, since that time, battery life has shortened considerably. As of yesterday, the phone is almost inoperable - goes black screen* gets stuck on * screen and doesn't progress* keeps reverting back to opening screen* battery drains in less than * minutes. Please advise. Can't afford to lose pictures, contacts, etc. Is it the battery? What?
This was extremely frustrating because it costs me time away from work* money, for leaving work early & for gas to drive * miles for service* and anxiety, because I don't know when the phone will ultimately shut down & leave me stranded because the battery needs to be replaced!
They could make this right by simply replacing the battery
Too long to be treated like this!!
No, I pay for insurance for matters such as this.
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Galaxy *
Customer service issue
Reported by GetHuman748312
Jun 4th, 2018 - 5 years ago
Seen by 11 customers so far
Similar issue to 526 others
0 customers following this
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GetHuman748312 started working on this issue
Jun 4th, 2018 4:05pm
GetHuman748312 indicated the issue is not fixed yet.
Jun 5th, 2018 6:42pm
GetHuman748312 indicated the issue is not fixed yet.
Jun 5th, 2018 6:52pm
GetHuman748312 indicated the issue is not fixed yet.
Jun 7th, 2018 8:00pm

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