I spoke with Ward from your department on yesterday. He was extremely helpful, told me it was my phone's battery, and directed me to*made an appointment with the Veterans Hwy. store. I kept the appointment, only to have Maria remove several apps. & inform me that the next step was a "hard shutdown". I asked about a new battery, since I have the insurance, to which she reiterated Sprint's process to *st remove apps* *nd hard shutdown, then finally *, replace the battery. I am totally dissatisfied with the service I received, which did not at all, in my estimation, resolve the problem!

GetHuman748312's customer service issue with Sprint from June 2018

Help with my Sprint issue
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman748312's own words
I was trying to simply have my battery replaced. ... Sprint Galaxy * - ***-***-*****Contract was up in March, since that time, battery life has shortened considerably. As of yesterday, the phone is almost inoperable - goes black screen* gets stuck on * screen and doesn't progress* keeps reverting back to opening screen* battery drains in less than * minutes. Please advise. Can't afford to lose pictures, contacts, etc. Is it the battery? What?
This was extremely frustrating because it costs me time away from work* money, for leaving work early & for gas to drive * miles for service* and anxiety, because I don't know when the phone will ultimately shut down & leave me stranded because the battery needs to be replaced!
They could make this right by simply replacing the battery
Too long to be treated like this!!
No, I pay for insurance for matters such as this.
I have an issue with Sprint too
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Sprint

Galaxy *
Customer service issue
Reported by GetHuman748312
Jun 4th, 2018 - a yr ago
I have an issue with Sprint too
Fixed
Seen by 7 customers so far
Similar issue to 526 others
0 customers following this
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Timeline
GetHuman748312 started working on this issue
Jun 4th, 2018 4:05pm
GetHuman748312 indicated the issue is not fixed yet.
Jun 5th, 2018 6:42pm
GetHuman748312 indicated the issue is not fixed yet.
Jun 5th, 2018 6:52pm
GetHuman748312 indicated the issue is not fixed yet.
Jun 7th, 2018 8:00pm