I have spotify premium, but use my son's account for Hulu. How do I rectify the e-mail...

GetHuman3180167's customer service issue with Spotify from July 2019

Help with my Spotify issue
First: share to improve GetHuman3180167's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3180167 may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman3180167's own words
I have spotify premium, but use my son's account for Hulu. How do I rectify the e-mail you are sending me: NOTHING SAYS YOUR SERVICES ON SPOTIFY!!!**We’re contacting you today about an important change to the way you can access Hulu’s ad-supported plan via your Premium subscription. **From ********, you’ll need to have activated your access to Hulu. If you haven’t done that yet, just follow the steps below:***) Go to your Spotify Premium account and select “Your Services”.**) Click or tap the "Activate" button, then log in to your existing Hulu account or create a new Hulu account.**) When you're asked if you want to connect your Hulu account to your Spotify *account, click or tap the "Okay" button.**) Enjoy watching shows and movies on Hulu.**If you already have a separate subscription directly with Hulu for its ad-supported plan, you’ll need to switch your billing to Spotify before ********. **If you don’t complete these steps before ********, you’ll lose access to Hulu’s ad-supported plan via Premium and your account will change to a regular, standalone subscription for Premium, without access to any other services. *Once this happens, you won’t be able to regain access to Hulu via your Premium subscription.

GetHuman3180167 did not yet indicate what Spotify should do to make this right.

How GetHuman3180167 fixed the problem

We are waiting for GetHuman3180167 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Spotify

Customer service issue
Reported by GetHuman3180167
Jul 2nd, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 40446 others
0 customers following this

Timeline

GetHuman3180167 started working on this issue
Jul 2nd, 2019 12:12am
GetHuman3180167 indicated the issue is not fixed yet.
Jul 2nd, 2019 4:38am
GetHuman3180167 indicated the issue is not fixed yet.
Jul 2nd, 2019 9:44pm
GetHuman3180167 indicated the issue is not fixed yet.
Jul 3rd, 2019 12:49am
GetHuman3180167 indicated the issue is not fixed yet.
Jul 3rd, 2019 7:18pm
GetHuman3180167 indicated the issue is not fixed yet.
Jul 4th, 2019 2:25am

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians