I have had Spotify for quite some time and have always had the premium family so other...

GetHuman-lauradie's customer service issue with Spotify from February 2019

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The issue in GetHuman-lauradie's own words
I have had Spotify for quite some time and have always had the premium family so other family members can listen. I have been having some money issues. And sent many emails. Because sInce the card I had on file was not with funds. I signed up, on my own and it was confusing. Just a day or two I was sending emails and contacting you by phone. Which never got an answer or response. And I see they just charged my bank again for. The wrong subscription and for it being so hard to relay a simple question and a simple fix. And no. Customer Service Rep. Contacted me I have been a loyal customer for quite some time. So I would like this fixed. My money was wasted last month. My bank statements have all the information and I also have mobile banking so I can get you screenshots. I just want my account credited and get me on the subscription I originally had. Family. And I have the emails I sent also. Please help me. Laura Diegel ***-***-****
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Customer service issue
Reported by GetHuman-lauradie
Feb 16th, 2019 - 8 mons ago
I have an issue with Spotify too
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GetHuman-lauradie started working on this issue
Feb 16th 3:37am