I bought a family plan under my wife's name and email: *****@***.com and paid with my c...

GetHuman-dahankom's customer service issue with Spotify from November 2018

19065 similar
0 following
Help with my Spotify issue
First: share to improve GetHuman-dahankom's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-dahankom's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dahankom will want to follow the link below to head to their help center. We will check on GetHuman-dahankom later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-dahankom may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman-dahankom's own words
I bought a family plan under my wife's name and email: *****@***.com and paid with my credit card. I sent invitations to family members residing with us, including me: *****@***.com. I logged out of her spotify account and opened the invitation in email. When I tried to register, I added the address, confirmed the residence but then got a message that I was about the join the David W. Hanson plan. That is me. I had ordered under Joyce's plan but it seems to be recorded by me based on credit card. I paid for a family plan on ***Nov and a single premium account one week earlier. However, I am not getting access the the account that I created. Do I need to log in to my wife's account and change it to me, then issue her an account? If I can't resolve this I will cancel our family membership.
GetHuman-dahankom did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman-dahankom fixed the problem
We are waiting for GetHuman-dahankom to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dahankom fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-dahankom
Nov 26th, 2018 - 10 mons ago
I have an issue with Spotify too
Not resolved
Seen by 3 customers so far
Similar issue to 19065 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-dahankom started working on this issue
Nov 26th, 2018 1:19am