Someone is using my spotify login since I was FORCED to get a family plan. I have been...

GetHuman-awaru's customer service issue with Spotify from November 2018

3 views
 | 
19006 similar
 | 
0 following
Help with my Spotify issue
First: share to improve GetHuman-awaru's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-awaru's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-awaru will want to follow the link below to head to their help center. We will check on GetHuman-awaru later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-awaru may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman-awaru's own words
Someone is using my spotify login since I was FORCED to get a family plan. I have been a loyal customer ** years and am now being forced to have a family membership. My whole playlist is getting added to, music is randomly pausing and skipping songs. I can honestly say this has been the worst idea your company could have came up with. I don't really care for **$ more per year, but this is simply not acceptable. I found the * peoples account linked to mine and deactivtaed them (however they got there to begin with). I am STILL getting login messages and notifications that people are connecting. I have changed my password * times and logged off at least ** times. At this point this whole ordeal has costed me ***$ in time to try and resolve the issue. Please help resolve.....*Sincerely Derek
GetHuman-awaru did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman-awaru fixed the problem
We are waiting for GetHuman-awaru to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-awaru fixes it.
This email address isn't valid

Spotify

Customer service issue
Reported by GetHuman-awaru
Nov 25th, 2018 - 10 mons ago
I have an issue with Spotify too
Not resolved
Seen by 3 customers so far
Similar issue to 19006 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-awaru started working on this issue
Nov 25th, 2018 1:14am