My account is disabled because spotify charged the wrong amount for my account. I am a...

GetHuman-mikeskiw's customer service issue with Spotify from May 2018

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The issue in GetHuman-mikeskiw's own words
My account is disabled because spotify charged the wrong amount for my account. I am a student and I updated my student status before expiration and spotify started charging the full $*.** rate as of **** and it should be $*.**. I notified the credit card to let them know it should be $*.** going forward. I called the credit card company and on **** there is an incorrect charge again for the $*.** and it should be the student rate. Spotify disabled the account prematurely since spotify should only have charged the student rate. I would like my account activated and my account charged the student rate of $*.** going forward. I would also like the difference for the **** charge of $*.** ($*.**-$*.**) credited back to my credit card.
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Customer service issue
Reported by GetHuman-mikeskiw
May 13th, 2018 - 10 mons ago
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Seen by 6 customers so far
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GetHuman-mikeskiw started working on this issue
May 13th, 2018 9:21pm