Spotify Customer Service Issues

I recently reset my phone to factory settings and now I can't access my premium Spotify account. I tried using my Facebook login, but it seems there's already an account linked to my email address. Despite checking all my emails and Facebook, I cannot locate any information regarding my Spotify account. I've even attempted to reset the password after receiving an error message about an incorrect password. Please help. My email addresses are ********@gmail.com and *********@aol.com, and my Facebook name is ****** *****.

On November 22, I had to update my payment details on Spotify as my previous PayPal account was no longer usable. After entering my credit card information, a charge of $[redacted].46 appeared on my bank statement for my account. This amount is unexpected, and I am unable to afford it. I urgently request a refund for this charge. Thank you.

I purchased a subscription but can't recall my username or password. Unfortunately, my phone crashed, resulting in data loss. My name is Rodney Martinez, and I believe my username is Youngbison. I attempted to reset my password via email; however, I am unsure which email address I used during the account setup. I can provide my credit card number, which is linked to the subscription for verification purposes.

I signed up for Spotify Premium with the email lisalunshuna, but I can't remember if it's [redacted] or [redacted] I paid $0.99 for the first month, but I want to cancel before being charged again because I don't have access to that account. I have another free account under [redacted] that I want to keep using.

I have been a premium account subscriber for some time now. I recently signed a contract with Rogers and needed to switch my Spotify subscription from my personal account to my Rogers account. Upon logging in, I noticed it said my premium subscription would end tomorrow. I am concerned about losing my saved songs. Will I receive an email from Spotify confirming my premium status? Today is the deadline and I hope to resolve this soon. Thank you.

I made a payment for the app but then realized I couldn't download any apps as there was insufficient funds in the card I used. I deleted the app hoping it would resolve the issue, but upon re-downloading, I encountered the same problem. I haven't been able to use it for about 5 months. A few days ago, I attempted to pay the $12.99, but it charged me five times and still won't allow me to download or update apps, requesting further payments. I'm unsure why I was charged repeatedly. I seek a resolution to this issue and a refund of my money.

I need help deactivating my Facebook account but want to keep my Spotify Premium membership. I came across a method that involves setting a device password. However, when I clicked the button to receive the password via email, I never got it despite checking all folders and verifying the correct email address. Is there something I am overlooking, or is it simply not feasible to unlink Facebook from my Spotify account?

I recently received a message informing me that Spotify will no longer provide updates to my platform in a few months. The link provided to learn more only led me to general questions without specific details about the upcoming changes. As a loyal premium subscriber who primarily uses Spotify on my home computer due to limited cell service where I live, I am concerned about how this will affect my usage. Will there be an option for Mac users to download a supported app in the future? I also miss the feature that showed my friends' listening activity, which seems to have been removed. It's disheartening to think about managing without the playlists I've curated over the years, filled with thousands of songs. This sudden announcement has left me feeling frustrated and unsure about the future of my music experience.

When I access Spotify on my phone, I notice that the songs on the bottom tab appear to be skipping on their own without any action from me. Upon expanding the tab to view the album art, the skipping behavior continues. Occasionally, a random song will play briefly before the skipping resumes. I attempted to resolve the issue by closing and reopening the app, logging out and back in, and even playing a different playlist, yet the songs persist in skipping.

I am interested in trying out your service but would like to request a 30-day or 15-day trial before providing my credit card information. Alternatively, a 24-hour pass would work as well. I am hesitant to enter my payment details upfront due to a negative experience with another service like Netflix that charged me twice after a month. I understand there might be some connection with Netflix on your end, which makes me a bit cautious.

I am extremely disappointed with my experience with Spotify. For several months, I have been attempting to contact their support regarding my account being double charged each month. Despite the charges, I am unable to use Spotify Premium as it keeps asking me to update my payment information, even though the money is being deducted from my account. I would appreciate it if someone could address this issue promptly. Thank you.

I have had a Premium account with you for over a year and recently upgraded to the Family Plan. On Feb 4, [redacted], I was charged $10.66 and then charged $16.00 on Feb 11, [redacted] when we upgraded. I expected to be charged only 50% for the family addition this month. Can you please provide me with details on how I will be refunded the difference for one Premium account and adding a family member as a premium user? Thank you.

While enjoying Spotify, an ad with explicit lyrics came on while I was at school, playing out loud during class. I was shocked that Spotify included ads with such language. I've always been a fan of Spotify, but these recent ads make me reconsider. Is there a way to disable that specific ad? There should be an option to block this, as Spotify caters to a diverse audience, including young children. Thank you.

I have a question about Spotify's offline saving feature. When I toggle the button to save an album or playlist for offline listening, it downloads the music successfully and I can access it without an internet connection. However, I've noticed that with playlists like Top [redacted] which are regularly updated, new music is downloaded daily. I'm curious to know if songs that are removed from the playlist also get deleted from my offline storage. If not, this could lead to my storage space being used up quickly due to daily changes in the playlist.

I am experiencing an issue where I am unable to control the song quality, gapless playback, or access the social functions when using Spotify on a different device. Additionally, I am unable to skip songs, which is a key premium feature. Despite paying for the premium subscription for nearly two years, this problem has never occurred before. It is frustrating that I am not able to utilize these features on another device. I hope to find a resolution to this issue promptly.

I had Spotify on my phone during the free trial period. However, after returning from Ibiza last summer, the app stopped working. Even after deleting and re-downloading the app several times, I still can't access it. It keeps indicating that I can only use Spotify for 14 days abroad but won't allow me to change the country setting. I want to sign back in to purchase the service on my phone. Appreciate any help to resolve this issue. Thank you.

I encountered an issue with my Spotify on my laptop where songs wouldn't automatically play after one ended. I attempted to resolve it by shuffling the playlist, restarting my computer, and setting it to replay, but none of these methods worked. Eventually, I uninstalled Spotify. However, when I tried to reinstall it from the Spotify website, the page wouldn't load. Instead, I received an error message stating the webpage could be temporarily down or it had moved to a new address. I could access the community and news webpages without any problem, but I couldn't log in or download the app. Even alternative links provided by another user in the community forum didn't work for me. My internet connection is working fine as I can access other websites. Fortunately, the mobile app is still functional, but I would greatly appreciate having Spotify on my laptop as well, especially since I am a premium subscriber and want access on all my devices.

Hello, I am experiencing a serious issue with my Spotify artist account under the name "Drive" with the album "To Walk With Lions." In January, my streams were not correctly paid out according to the agreed upon rate per stream. Payments are typically received every two months, and I recently received an incorrect payout for January. Despite contacting Tunecore, the distribution company, and sending emails to Spotify's support team at [redacted], I have not received a response. The discrepancy in payment amount is concerning, especially considering the upcoming payout for February, which will be even more significant due to a higher number of streams. I implore you to help me address this issue with Spotify promptly as it will greatly impact my earnings. Please assist me in resolving this matter with Spotify. You can reach me at [redacted] for further communication. Thank you for your help in advance.

I am currently logged in and paying $9.99 per month for Spotify Premium under [redacted] I am uncertain about the password as it belongs to my wife. Therefore, I wish to cancel this username and password and switch to paying for the Premium service with my new login details, [redacted] and password 11badjag. I hope to consolidate to only one subscription. How can I cancel [redacted]? Your prompt response is greatly appreciated.

I deactivated my Facebook account today. When I tried to log into my 6-year-old Premium Spotify account, I found that I was unable to access my playlists. After logging in, I was surprised to see that I was treated as a new customer on a free trial. I could only find [redacted] of my playlists by searching for my profile. I need help to regain access to my original Premium Spotify profile with all my playlists intact. My name is Bill Quintal, and I want immediate access to my music collection. I pay $16 weekly for the service. Please assist me in resolving this issue promptly. Thank you, Bill Quintal. Email: [redacted] Phone: [redacted].