Spotify Customer Service Issues

I am experiencing issues with my Spotify Premium on my iPhone 6. Initially, songs were crashing and skipping, which led me to visit the Apple store. After they confirmed that the problem did not lie with my phone, they recommended reaching out to Spotify. Recently, I noticed my account was synced with someone named "Alice Tablet," even though my name is not Alice, nor do I own a tablet. I tried deleting and reinstalling the app, but upon logging back in, my playlists were missing. While I can access my playlists on my desktop, I require them on the go, which is the main reason I have a premium subscription. I am running IOS 9.3.2 with Spotify version 5.6.0.[redacted] on my iPhone. Any assistance would be greatly appreciated. Thank you.

I was recently charged $1.05 on my credit card for a service I did not request. I am unfamiliar with your company and this erroneous charge has prompted my credit card company to investigate potential fraud. It is crucial that you refrain from making any further charges to my card and address this matter promptly. Please contact me via email at [redacted] Additionally, the phone number provided on the charge does not work. I insist on resolving this issue immediately. Please email me with instructions on how to reach you to rectify this situation. Thank you, Deborah H.

I received my bill and noticed another overcharge by Spotify. They billed me for both the family plan at $14.99 and a single account at $9.99. This has happened before, and my spouse contacted them to complain. The error not only led to an overdraft in our bank account but also incurred a $17 fee. We were overcharged a total of $59 this month. Spotify has not rectified the issue or refunded the overpayment. This is the third consecutive month of overcharging. I am requesting a reimbursement of $59 for the three months or else I will cancel the service due to dissatisfaction with their business practices. Please reach out to me promptly. Thank you.

Hello, I'm Katie Joannides. I have a premium Spotify account that I've had for 3 years. Although I haven't changed my password or username, I was unexpectedly logged out of Spotify on all my devices - Xbox, iPhone, iPad, and laptop. When attempting to log back in, the message reads, “login failed. Unable to login. Either username or password is incorrect,” which is confusing as I haven't altered them. Not being able to access my account is distressing since I rely on Spotify daily, especially as someone with autism using music as a coping mechanism. Music is a significant part of my routine and it's disheartening to be unable to listen to it. I would greatly appreciate any assistance you can provide. My username is batgirl-[redacted].

I recently noticed that my student account only lasts for a year, but I was charged $10.66. I would like a refund for this charge and only be charged $5.33, as per the student discount. When I tried to confirm my student status, I encountered an issue as the system couldn't locate my college information, despite attending Mitchell Community College since last summer. I have email correspondence and letters from the college to verify my enrollment. It's frustrating that there isn't a phone number for quicker assistance. I am requesting a refund for this month's Spotify charge and for my account to correctly reflect my student status. If this issue persists, I may have to consider canceling my subscription and switching to Apple Music. Thank you.

I have been a Spotify subscriber for over a year, paying $10 per month. Recently, I took advantage of a promotion offering Hulu for 99 cents for 3 months. In the process, I accidentally switched to Spotify Premium Family, then reverted back to my original plan, only to find my Hulu promotion was deactivated. After speaking with customer service agents, I was advised to cancel all subscriptions and sign up for regular Premium plus Hulu. Despite already paying $10 for this month, I was charged an additional $10 when I re-subscribed. It has been frustrating trying to get help, as the chat support has not been very helpful and I cannot find a customer service phone number. The lack of support for billing issues has made me consider cancelling my Spotify account. Dealing with this hassle is just not worth it anymore.

I recently canceled my Spotify subscription two weeks ago, but I was still charged on April 30, [redacted]. I would like a refund immediately. William Westbay [redacted] Mc Crea Ln. Louisville, KY [redacted] Visa: 4[redacted] 5[redacted] Security Code: [redacted] Email: [redacted] This is the Visa credit/debit card information associated with my Spotify account. I request a refund for the unauthorized charge. I also suggest Spotify provide an [redacted] number for better customer service assistance.

I have been a Spotify Premium member for a while, with the monthly charges coming from my account regularly. Recently, I noticed an extra charge of $9.99 taken out less than two weeks after the regular payment, resulting in a $30 overdraft fee. I am unsure why this second charge occurred, and I am requesting an immediate refund. It is frustrating that there is no customer service number for direct contact and that refunds take days to process. Customer service is vital to me, and if I do not receive a response by tomorrow, I will have to cancel my subscription. I have always spoken highly of Spotify, but this experience is making me reconsider. I value prompt resolution over the music selection, and there are other music services available. Thank you for your attention to this matter, and I hope to have a resolution by tomorrow to avoid cancellation.

Hello, I am Richard Modd, born on 25/09/[redacted], with an English account and a French mobile number (+33 [redacted] 74 74 99). You can reach me at <[redacted]> and <[redacted]>. My account ID is: 9tsh8wzctxbbsw51624x79e9j. On 29/03/[redacted], Spotify suddenly stopped working on my desktop. Despite numerous attempts, I have been unable to resolve the issue. I tried emailing Spotify, but the messages bounced back saying the address is incorrect or doesn't exist. This is frustrating, as music is essential to me. I have spent a lot of time curating my music and playlists, and it's disheartening to have it all inaccessible now. I urge you to not only fix my Spotify access but also reinstate my original account, as recreating it from scratch would be time-consuming. Your help in resolving this matter promptly would be greatly appreciated. Thank you for your attention, Richard (or Dick) Modd

I am disappointed with my experience on Spotify lately. I have been a member since April [redacted] but have faced continuous issues since renewing my subscription on May 3, [redacted]. My music keeps stopping, possibly due to buffering, which never happened before. Furthermore, I am unable to search for music as it claims I have no internet connection, despite having a paid cell phone bill and 32 gigabytes available. This level of service after over a year is disheartening. I urge Spotify to address these problems promptly. Additionally, it would be appreciated if new music, particularly specific and mainstream songs like "Talk That Shit" by Timbaland ft. T-Pain, "Back To Back" by Freddy Krueger, and original tracks by Garth Brooks, could be added. Thank you.

I am trying to sign up for the Hulu and Spotify bundle at 99 cents for the first three months. Despite being eligible with a limited commercials Spotify account, the process to switch my Hulu billing to Spotify has been challenging. The online instructions provided by customer service are vague and unhelpful for existing Hulu users. Upon attempting to link my accounts, I am prompted to sign up for Spotify Premium and Hulu, even though I already have a Hulu account. After navigating through the instructions, it is stated that I need to switch my billing to Spotify to activate the offer, but the steps to do so are unclear with no hyperlinks provided. When trying to follow the guidelines, it leads to a dead end loop without any clear resolution. The last note mentions agreeing to switch billing to Spotify if already on Hulu Limited Commercials, but guidance on how to proceed is lacking, causing frustration and confusion in finding a solution.

Hello, I have been utilizing a Spotify premium subscription for nearly two years. Recently, upon opening the app on my phone, I am being prompted to log in to my Spotify account. Despite confirming with my phone provider, Rogers Wireless in Canada, that my membership is active, I am encountering an issue where it states my login credentials do not match. Historically, I have not experienced difficulties logging in and my last successful login occurred a few days prior on the Spotify web player. I have attempted logging in with both my username and password, as well as my email address and password, to no avail. The situation is perplexing, as it indicates I do not have an account, yet it offers to send a password reset to my email address. I would appreciate assistance with this matter. Thank you. -R, 24.

My name is Melissa L. My bank, Home Building Savings & Loan in Petersburg, IN, informed me that Spotify charged my debit card $9.99 on 3/26/[redacted] and 4/26/[redacted]. I did not authorize these charges. Kindly cease charging me for Spotify and refund the $19.98 back to my account. The bank will assist me with the overdraft charges caused once the refund of $19.99 is completed. Due to the 2 Spotify charges, my account (which I hadn’t used in a while), I received a notice from my bank stating I incurred overdraft fees and a daily overdraft fee totaling $[redacted].00. I need assistance in resolving this issue. You can reach me at [redacted] or [redacted] Thank you, Melissa L.

I recently purchased the $99 Spotify subscription. When I tried to play Messiaen's "From the Canyon to the Stars," the app only showed "Play Shuffle," and I prefer to listen to it in order. Also, when I tried to use my Sonos speakers, it displayed "in use," possibly due to downloading the music on my laptop. I need help understanding how to disable shuffle on my laptop and make my Sonos speakers work with Spotify without showing "in use." I want to enjoy Spotify through my Sonos speakers properly but seem to have encountered this issue.

My Spotify account got disabled due to an incorrect charge. I am a student and renewed my student status before it expired. Starting on 3/26, Spotify began charging me the full $9.99 instead of the $4.99 student rate. I informed my credit card company and they were notified to expect the $4.99 rate. Despite this, on 4/26, I was charged $9.99 again instead of the student rate. Spotify disabled my account prematurely, as they should have only billed me at the student rate. I am requesting for my account to be reactivated at the $4.99 student rate. Additionally, I would like to have the $5.00 difference from the 4/26 charge ($9.99-$4.99) refunded back to my credit card.

I signed up for Spotify Premium using the student discount as a Walsh University student. I uploaded my class schedule for verification, and it confirmed my purchase. However, when I tried to use the Premium features, it showed I was still on the free version, even after reinstalling the app and logging out. I checked my bank statement and saw that Spotify had already charged me $5.31 but did not activate Premium. I'm frustrated because payment went through quickly but the service wasn't activated. I'm also disappointed that there's no immediate customer support available through phone or online chat. I would appreciate a prompt resolution before considering using a different music service.

I mistakenly believed I had cancelled my Spotify subscription years ago, only to realize I was still being charged. Despite assuming I wasn't subscribed to Premium, Spotify informed me to update my billing information to keep the service. I suspect my account's security may have been compromised, leading to unauthorized upgrades. Unfortunately, I've been unable to find a contact number for Spotify's customer support. It's frustrating not having a direct line for assistance. Requesting a refund is crucial, especially as a teacher trying to manage finances. I intended to use Spotify's free service for music sharing, not to accumulate additional monthly expenses. My initial purpose was for educational use in my English class, not for continuous charges. Assistance with canceling the subscription and receiving a refund would be greatly appreciated.

I recently noticed three charges for Spotify Premium on March 6th, April 6th, and May 6th on my bank statement. Prior to these charges, I had not been billed since December due to losing my credit card in January. During this time, I switched to another music streaming service and had not used Spotify. Unaware that my payment information had been automatically updated with my new card, I was still being charged for a service I no longer used. Upon my mom bringing this to my attention, I am reaching out to inquire about the possibility of receiving a refund. If further information is needed, please let me know. Thank you for your assistance.

I was billed three times for Spotify Premium (March 6th, April 6th, and May 6th) despite not using the service due to a lost credit card. I missed charges in January and February because of the lost card. My card information was updated without my knowledge. I've recently started using another music app. Can I request a refund for the $9.99 charged each month in March, April, and May? My mom pointed out these charges. Contact me at [redacted] Thank you. -Eduardo Hill

I am Alicia Streich. I recently saw a charge of $10.68 debited from my checking account on 5/7, which I did not authorize. My brother admitted to using my credit card to purchase a month of Spotify. With tight finances, I cannot afford unauthorized charges like this. After noticing multiple charges, I promptly canceled the account. I am seeking a refund of the $10.68 back into my account before the 14-day limit. Unfortunately, I have been unable to reach customer service thus far. Kindly assist with the refund process. Thank you for your attention to this matter. My username is [redacted]