Spotify Customer Service Issues

My son signed up for a 30-day free trial of Spotify in January. Despite canceling in February, I was still charged for that month. Following more charges in March and April, I called to cancel again, but was charged once more in May. This has led to financial issues, including overdraft fees. The confirmation number for my latest call on 4-23-18 is [redacted]42. I seek a prompt refund of the $10.95 for the erroneous charges from March, April, and May as the service was already canceled, and my son cannot even use it. I urge for this matter to be resolved quickly; otherwise, I will have to escalate it to the Better Business Bureau given my prolonged efforts since March to address this issue with Spotify.

I have noticed that my MasterCard has been charged $9.99 per month twice this month since November 17. I did not authorize this charge, and I am unsure how it started. Unfortunately, I cannot contact you directly as I have no account number, and you do not recognize either my email or my husband's email. I am requesting the immediate cancellation of this service, as I do not want it and was unaware of these charges. I have already informed Barclay's Bank about this fraudulent activity. The last four digits of the card being charged are [redacted], issued to William M. Winn. Please cease the charge and cancel this service promptly. Thank you for your assistance.

I created a Spotify account in July [redacted] and entered my card details, agreeing to a monthly charge of $11.99 starting from August [redacted] after a 30-day trial. I only used the app a few times that month and later forgot about it when I lost my phone. Recently, I checked my account statement and noticed the $11.99 charge every month since August last year. I admit I should have cancelled, but due to non-usage, I am requesting a refund of the $[redacted] charged to my account. Email: [redacted] I appreciate any assistance from Spotify. Thank you.

I recently graduated from high school and was accepted into college. While trying to change my premium Spotify account to a student account, I encountered an issue. Initially, I used my regular email, not my .edu email, and the process failed. After updating my email address to my .edu one and receiving a confirmation email from Spotify, I attempted to switch to the student plan again. However, the system was still unable to verify my student status. Username: Jsewell456 Zip code: [redacted] Date of birth: 11/17/[redacted] Current email on the account: [redacted]

My name is Terry. I previously had a Spotify premium account, but after an Apple update, I lost my premium status. Originally, my email was [redacted] I have a large music collection on Spotify and I love the service. On May 16, I re-purchased premium for 99 cents for 3 months and then $9.99 per month after that, using my new email address, [redacted] The issue now is that when I log in with my original email, I don't have premium but all my music is there. If I log in with my new email, I lose all my music. I can't duplicate my playlists and it's frustrating. When I tried to purchase premium again for the third time, I could only find yearly, family, or student plans but not the monthly premium I had paid for. I need help to access the premium I already paid for. My email is [redacted] I would appreciate a call to guide me through the process as I'm not very tech-savvy. Thank you, Terry.

Subject: Billing Issue with Spotify Subscription Dear Support Team, I noticed a discrepancy in my recent bank statement regarding my monthly Spotify subscription. There seems to be a charge of £9.99 instead of the usual £4.99 for my student membership, which I have been on for the past few years. It appears that my student discount might have expired, but I did not receive any notification of this change. This lack of communication has caused frustration as it affects my financial planning. I am considering discontinuing my subscription if I am not informed about such changes. I am reaching out to request a refund for the excess amount charged this month. I value using Spotify but need to make an informed decision given the recent billing discrepancy. Thank you for your attention to this matter. Best Regards, Taylor

I noticed Spotify charges on my credit card statement starting in December [redacted], although I don't recall creating an account. Since then, I've been charged monthly. Today, I attempted multiple times to contact customer service to cancel and dispute the charges, but instead, I only reached a representative from the promotions department. He insisted I call a different number than [redacted], but was unhelpful in providing the correct number and pushy in trying to sell me something. Eventually, he provided 1-[redacted], which turned out to be a directory assistance number. Subsequent calls kept disconnecting. The reference number for this issue is VST1W3J9. I am using this message to officially cancel my account. Please acknowledge receipt. I have prevented further charges on my credit card. These business practices seem unethical. - N. Lasser

I have been charged a substantial amount of money over the years for a subscription that they won't allow me to cancel. I am unable to contact them as the phone number I had months ago is no longer in service. When I did manage to speak with someone from Spotify previously, I was informed of a $50 cancellation fee, which was not mentioned in the terms when I signed up. I was misled into believing I was under a contract that was never agreed upon. This situation has resulted in a significant financial loss on my end.

I've been having trouble logging into my Spotify account. Initially, it doesn't recognize my email, then it says there are technical difficulties. I've been unable to access my music for 5 days now. When I attempt to reset my password, I encounter the same technical issues. I really need this matter addressed quickly and I also believe some form of compensation is necessary since I haven't been able to use the service I'm paying for. I appreciate any help with this. -Tanja H.

I have two Spotify accounts. The first one I created when I was younger, and the second one is my main account connected to my Facebook. I recently got a new device and tried to log in to listen to my playlists, but I can't access my main account through Facebook. When I try to log in with my email, it only connects to my old account that I don't use anymore. Even though my main account shows my Facebook picture and full name, I can't access it. My account is linked to Brooklyn Berthiaume. How can I regain access to it?

Hello, I am experiencing an issue with Spotify. Around a week ago, Spotify tried to charge me for the premium service. I no longer want the premium service but couldn't figure out how to cancel it. Therefore, I allowed the payment to fail and canceled the direct debit to prevent being charged. Surprisingly, Spotify withdrew money from my account today without any notification. I hadn't received any communication from Spotify, and I had uninstalled the app from my phone over two weeks ago. I request a refund today and the complete cancellation of my subscription, which I had believed was already done. My bank assured me that they can refund the amount if I don't receive assistance from customer service. Please reply promptly. Thank you, J. Sheeran.

I have been subscribed to Spotify Premium for Students, but I have noticed that I have been charged the full price of $10.65 for the past 5-6 months instead of the discounted rate of $4.99. I signed up for the student discount in September [redacted] and have not been receiving the correct membership benefits. I am disappointed by this oversight as I was under the impression that I was paying the reduced rate. I kindly request that this issue be rectified promptly as I have been eligible for the student discount since September [redacted]. I would appreciate a refund of the excess charges totaling $10.65 and would like my future payments adjusted to the correct rate of $4.99. Thank you for your attention to this matter.

I have a premium Spotify family account, and I want to share it with my sister. She has an Echo Amazon device and would like to use her own Spotify account on it. However, Echo only allows one Spotify account for multiple devices linked to an Amazon account. Both of our Echos are connected to my Amazon Prime subscription. Whenever she asks her Echo to play Spotify, it accesses my account, not hers. Is there a way for her to add her playlists to my Spotify account so she can listen to her music without disrupting my playlist?

I spoke to Salvador B regarding unresolved charges extending over the past 5 months. The conversation clarified a card change from [redacted] to [redacted] on 9/19/17. Salvador confirmed a reimbursement of $[redacted].96 for 21 months of charges and sorted out the issue promptly. The discussion then moved to combining accounts into a family plan without losing playlists. Salvador provided instructions for the transition. The total refund amount was clarified as $[redacted].96 for 21 months of payments. The exchange ended cordially with gratitude expressed towards Salvador.

On May 22, [redacted], while upgrading my Spotify from free to Premium on my laptop, I accidentally created a second account. The original free account was made in the summer of [redacted] with the username "markella12kara" and email "[redacted]" The upgraded Premium account, created on May 22, [redacted], has the username "mgujtpSrb1Kv1gfbg27c2iodz" and email "[redacted]" Initially, I lost access to the free account and couldn't connect to Facebook. Although I now found my free account, I'm unable to access the Premium one. I'm seeking help in merging the accounts into one Premium account with Facebook integration. My date of birth is 12/06/[redacted], and my zip code is [redacted]. Regards, Markella K.

I recently signed up for the Premium Family plan, but none of my family members can log in as premium users. The app keeps prompting me to upgrade to premium, even though I have made the payment. Here is my payment receipt: Premium for Family Receipt June 01, [redacted] Order ID: [redacted] Premium for Family: $14.99 for 1 month Total: $14.99 Payment Method: Card ending in [redacted] Username: 21hv2yhly4btefnusqlebiwxq I understand that Spotify will charge me automatically each month unless I cancel. I would like to resolve this issue so that my family can access the premium features.

Hello, I would appreciate an update on my support request email sent to the Executive Support Team at Spotify on May 31, [redacted]. The issue I am facing is the inability to log in to my Spotify Premium account. Despite providing my email address and password, I am unable to connect. The message I received instructs me to go online, which I am unable to do without being connected initially. This is the second time this issue has occurred, with the previous solution leading to me losing all my downloads. I have been in communication with Kristel since Thursday, providing additional details about my phone and software, and requested the matter be resolved before the weekend. Unfortunately, I have not received any updates since then. I kindly request your assistance in following up on this matter with Kristel or another member of the Executive Support Team to resolve the issue promptly so I can enjoy Spotify again. Thank you for your help. Best regards, Simon 😊

I signed up for my 1st account today with the Premium promo (3 months for 99 cents). I decided to change my Profile Name and contacted support. A chat agent suggested deleting the original account and creating a new one with the same email to transfer my Subscription. Unfortunately, I lost the chat window while creating the new account. I attempted to re-upgrade but failed every time. The payment seems to go through PayPal, but no actual upgrade occurs. I am unable to reconnect with a chat agent as well. Navigating the Spotify site has become quite frustrating. Any help would be appreciated.

My phone was hacked, leading to unauthorized credit card charges. Although I canceled the compromised card, I'm now seeing a Spotify charge on my new card. I haven't used Spotify in months and don't even have the new card number saved with the account. I'm frustrated by this after dealing with a $3,[redacted] theft on my old card. I want to pursue charges against the culprit. Please address this promptly. Thank you.

I have been struggling to cancel my Spotify account for the past three years. When I initially signed up as a student at 18, I wasn't sure how to proceed. Even now, three years later, I am facing challenges. I originally created the account as a free student subscription. Post-college, I created a new account using my work email at Waitress, which I can no longer access. Despite attempting to cancel and being unable to log in due to the email issue, payments continue to be deducted. Even though the system shows no email account linked to mine, payments are being deducted monthly. I am currently seeking assistance while with my aunt. It seems unfair that I am still being charged, especially considering the lack of guidance on your website. I would appreciate your help in resolving this issue, and perhaps even receiving a credit for the past year's payments.