Spotify Customer Service Issues

I have a family account under [redacted] (me) and [redacted] (my daughter). My daughter's access is working fine, but suddenly I can't access my playlists on Spotify. The platform does not recognize my username or email address. I don't have a Facebook account and only use one email. There is also a suspicious email ([redacted]) added as an active user on our account. I'm eager to regain access to my account and hope my playlists are still intact as I spent hours curating them. Also, I want the bogus user removed and for further investigation to take place.

To the concerned party, I'd like to express my dissatisfaction with my spotify experience. I usually prefer to resolve difficulties over the phone, but it seems that spotify does not offer this option to customers. Following my 99 cent trial, I expected to be enrolled at the student rate, but instead, I've been charged $10 monthly. If spotify is willing to refund me for the last 3 months of excess charges and adjust my rate to the student price going forward, I'd like to continue using the service. Otherwise, I'd like to cancel my subscription. I am unable to recall my account details but can provide you with my debit card number linked to the account. Please reach out to me at [redacted] to address this issue. Kindly note, I would prefer not to share my debit card details via email. Thank you for your assistance. Sincerely, Jason

I am attempting to enroll in the student premium plan for $4.99 a month for 12 months as I will be starting college next semester. However, I am unable to sign up. I do not wish to wait three months until I receive my college ID and email. I find it unfair that only college students are eligible. High school students should also have the opportunity to apply. The app is misleading because it prompts you to input all your information, including card details, before stating that only college students qualify. This policy is discriminatory towards students in lower grades.

I was attempting to subscribe to the Hulu and Spotify student account for $4.99 per month. However, I discovered at the end of the process that it requires college enrollment. I find this discriminatory against students in other grades. It would be more informative if the offer specified that it is exclusively for college students from the start. Instead of advertising it as $4.99 a month for students, it should state $4.99 a month Hulu and Spotify for college students. I will be attending college in three months, so I feel it's unjust that I have to wait the full duration.

Dear Spotify Support Team, I have noticed some challenges with the app on my iOS device following the recent update. While I can find a lot of my music, I am unable to access all of my saved albums, including missing KISS albums. When tapping on artists on the home screen, only recently viewed artists appear, not all saved artists. How can I access all my artists, such as Prince under the letter "P"? Also, I prefer playing music from my library by songs, artists, and albums rather than just playlists. I can't seem to locate that option. Can you help me understand what has happened with these features? Thank you for your assistance. Sincerely, T. Valdez

During the month of May, there were multiple unsuccessful attempts to use my NetSpend card to pay for a Spotify account. The most recent try was on June 1, [redacted], though I believe it was actually on May 30th due to the holiday. Fortunately, all attempts were rejected due to insufficient funds. I have already canceled the card and blocked the account to prevent further issues. I am eager to know the city from which these attempts were made to take proper action. If additional details are needed, please contact me at [redacted] or [redacted] I urgently require this information to pursue legal action against the culprit(s). I appreciate your prompt response regarding this matter. Thank you for your help in this situation. Sincerely, Jonathan H.

SCAM ALERT! I discovered a suspicious charge from Spotify on my bank statement for which I called the number provided, [redacted], to cancel. After being led to a new number claiming to offer a $[redacted] gift certificate, I was urged to provide my financial details. Despite my unease, I shared my credit card information. The person on the line informed me of a $2.50 charge for the gift certificate and an unauthorized $29.90 monthly fee that I could opt out of later. As I questioned him about canceling my Spotify account, he pressured me into answering personal questions and grew agitated when I persisted. Realizing the dubious nature of the call, I promptly contacted my bank to block my card. Upon revisiting the Spotify number, I realized it was not genuine. Be cautious of similar scams and never disclose sensitive information over the phone.

I've had issues logging into Spotify Premium twice since April. The solution I was advised was to uninstall and reinstall the app, which worked, but led to losing my downloads each time. I have spent a lot of mobile data redownloading my content. The Executive Support team has been helpful, but the cause of the login problem remains unknown. I have been disconnected due to the app claiming I was offline when exiting. To prevent this in the future, I will set the app to online before exiting. Is it necessary to log out via Settings before exiting, or just ensuring the app is not set to offline enough? I appreciate any guidance. Thank you, Simon.

Initially, my account experienced unusual behavior. Despite having premium, only one playlist would play and it was glitching. Despite my affinity for Spotify, I hesitated to uninstall it. Instead, I logged out with the intention of logging back in, but was unable to do so. I ensured all login details were correct and even tried different information just in case. I remain unable to access my account and am concerned about being charged for premium if I cannot use it. I created another account and obtained premium; however, I wish to avoid being double-charged as I am only using one account. The original account, under the username "Alexus is cool," contained public playlists named "cool" and "woo." I kindly request assistance either cancelling the account or resetting the password. Thank you for your anticipated aid in resolving this issue.

I recently deleted my Facebook account, and now I am having trouble accessing my Spotify account to make a payment. I am unable to login as my email doesn't seem to be working. I am frustrated as I am unable to find a way to contact Spotify directly via phone, and the website requires me to login to access the contact form. This situation is incredibly frustrating as I value my Spotify account, playlists, and library that I have invested in over time. I hope there is a solution to this issue without the need to lose access to my account. Any assistance would be greatly appreciated. Thank you. -Dallin Evans

I plan to upgrade my cell phone and thought of checking my Spotify account before heading out. I attempted to sign in but couldn't access my account. I tried both my username and email associated with the account, but it didn't work. The system kept saying there was no match for my credentials. Now I'm unable to log in despite knowing my username and password.

I forgot my login details and also can't access the email linked to my Spotify account, [redacted] As a result, I can't log in to listen to music. I would like to cancel my Premium subscription and keep using Spotify with my current email. I have all the necessary information like date of birth and zip code.

My daughter mistakenly linked my credit card to a Spotify account. We lack access to the account and do not know the login details. Despite addressing this issue with customer service before, charges have been ongoing since last October. I request a full refund as the account has never been used. How can I proceed with this request and what documentation is required for resolution? Thank you for your assistance.

Hello, I see that you do not have a help phone number available, which is frustrating. Despite this, I have been loyal to Lyft for five years, as Uber lacks customer service. Recently, I tried to update my credit card information for Spotify, but encountered difficulties. It seems odd that this process is so complicated, as my new credit card works for everything else. Unfortunately, I have been unable to reach customer service or resolve this issue online. It would be beneficial for a company of your size to have a call center for support. I hope you understand the frustration this has caused. I want to continue using your services, but I am unable to do so at the moment. I hope my long history of monthly payments will be taken into consideration.

My daughter accidentally linked my credit card to a Spotify account that we can't access. We don't know the user name or password. She has her own account that she pays for separately. We thought we resolved this issue months ago, but charges continue since October last year. I request a full refund as there has been no activity on this account. What steps should I take to resolve this? How can I assist in providing the necessary information for a refund? Thank you for your help.

I currently have three homes that use Control4 and Crestron systems. Recently, I discovered that I am unable to access Spotify directly from my system anymore and I have to use the app, which is quite inconvenient. I understand that Spotify prefers not to be accessed through a third-party company, but it would be greatly beneficial if customers like me could continue to enjoy Spotify through our home systems as we pay for this service. I have recommended Spotify to numerous people and have many playlists set up for large gatherings, so not being able to use it is very disappointing. I have now switched to using Pandora, but I fear this decision may lead to Pandora gaining more customers due to this limitation with Spotify. If this situation doesn't improve within six months, I will have to cancel my Spotify subscription and inform others about the reason. I hope Spotify considers being more inclusive towards companies who want to integrate with their platform in the future.

A day ago, I signed up for Spotify Premium for Students and received an email confirming approval for the student discount. However, I haven't been able to access the premium features, and the account still shows as free. To my concern, I noticed three charges of 4.99 each and subsequent negative charges for the same amount. I'm unsure if these cancel each other out, resulting in me not actually paying for the premium service. Should I repurchase the subscription to resolve this issue? I am worried about being double charged if I make another purchase given the current situation with the charges from yesterday.

I'm a fan of Spotify but I'm switching from my Droid to an Apple iPhone. My music library is on the Droid, and I can't move it to the iPhone. I have a premium account. I need to cancel my Droid plan soon, but I want to see all my music on the iPhone first. I've noticed I might be double-charged by Spotify - they take $10.81 from my checking account on the 26th and $16.23 from my credit card on the 23rd or 24th each month. Can you help? - J.C. S.

Hello, this is Mrs. E. Ruth Ingram. I do not, nor have I ever had, a Spotify account or used the service. I have noticed recurring charges on my Visa card from 10/05/17 to 6/17/18 amounting to $5.33 each time, despite my attempts to contact them twice with no response. After researching online, I have found I am not alone in this issue. I would appreciate it if someone could reach out to me regarding these charges on my Visa card or refund them back to my account. You can reach me at [redacted] or email me at [redacted] Best regards, Mrs. E. Ruth Ingram.

Dear User Name souths53, I recently reached out to your customer support regarding my lost playlists on Spotify. Despite being a loyal customer for a long time, I encountered a frustrating experience with the support staff. Despite being logged into my account, I was repeatedly asked for additional verification which I couldn't provide as I was at home, not at my office. All I wanted was to have my playlists restored. Unfortunately, after expressing my frustration and mentioning canceling my account, the chat ended abruptly, and my account was terminated. I was unable to log back in later on. It's disheartening to feel like my loyalty as a long-term customer was not valued. I would appreciate some clarification on why my account was cancelled without my consent and why the customer service interaction unfolded in such a manner.