i BOOKED THE WRONG FLIGHT ON AUGUST *, **** FOR MY * GRAND CHILDREN COMING FROM ATLANTA...

GetHuman5313144's Refund a Charge issue with Spirit from September 2020

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The issue in GetHuman5313144's own words
i BOOKED THE WRONG FLIGHT ON AUGUST *, **** FOR MY * GRAND CHILDREN COMING FROM ATLANTA, GA. NOT REALIZING THAT I BOOKED A FLIGHT THAT HAD A LAYOVER. i IMMEDIATELY CALLED CUSTOMER SERVICE AND THEY TOLD ME THAT I NEEDED TO RE-BOOK THE WHOLE FLIGHT OVER IN ORDER TO RECEIVE MY REFUND. WHICH I DID. I ONLY RECEIVED A REFUND FORM TRAVEL ONE FOR $**.** AND SHE TOLD ME THAT THE REMAINING BALANCE WOULD BE COMING FROM SPIRIT IN THE AMOUNT OF $***.**, WHICH I NEVER RECEIVED. IT HAS BEEN OVER A MONTH. MY GRAND CHILDREN AND CAME AND GONE AND STILL NO REFUND. I REALIZED THAT SPIRIT FLIGHTS ARE REASONABLE BUT I DID NOT HAVE THE MONEY TO JUST GIVE AWAY TO YOU ALL. IF I HAD KNOWN, I WOULD HAVE JUST LET THEM HAVE THAT LAYOVER. SPIRIT ALSO SENT ME A ITINERARY CANCELLATION WHICH STATED THE REFUND WOULD BE $***.**. CAN SOMEONE PLEASE EXPLAIN WHY YOU ALL ARE LYING TO YOUR CUSTOMERS. CONFIRMATION CODE IS ILCQGR WOULD APPRECIATE IT SO THAT I CAN STOP EXPECTING MY REFUND. THANK YOU IN ADVANCE

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Spirit

Refund a Charge issue
Reported by GetHuman5313144
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 2358 others
0 customers following this

Timeline

GetHuman5313144 started working on this issue
Sep 29th, 2020 4:48pm
GetHuman5313144 indicated the issue is not fixed yet.
Sep 30th, 2020 12:00am
GetHuman5313144 indicated the issue is not fixed yet.
Sep 30th, 2020 12:01am