Our lost phone was recovered by Spirit Air supervisor (Sarai) in Orlando on...

GetHuman6488690's customer service issue with Spirit Air from August 2021

Help with my Spirit Air issue
The issue in GetHuman6488690's own words
Our lost phone was recovered by Spirit Air supervisor (Sarai) in Orlando on ********** and I'm trying to retrieve the phone. It was flight **** row **. Sarai called me from our missing phone and said that the phone would be in Spirit Baggage Claim Office with our name (Rosita Vining) on it. When my wife went to retrieve the phone on **********, no one had any idea what we were talking about and sent her all over (with ** year old grand daughter in tow) trying to find someone that could help. They confirmed that Sarai would be back to work on Sunday. Any suggestions would be truly appreciated. Thanks: Doug Vining (C) ***-***-****

GetHuman6488690 did not yet indicate what Spirit Air should do to make this right.

How GetHuman6488690 fixed the problem
I honestly do not know if my contact to customer service did anything or whether it was contact info left at the airport. Regardless, at * am the next morning, the phone arrived (via Fed Ex) at the Disney Resort where my wife was staying. Needless to say, this was a HUGE relief and BLESSING for us. One Million Thank You's to Spirit Air for the quick handling of our disaster. A*
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Spirit Air

Customer service issue
Reported by GetHuman6488690
Aug 21st, 2021 - a year ago
GetHuman6488690 shared how to fix
Seen by 12 customers so far
Similar issue to 3924 others
0 customers following this
Items needed
Name on booking
Booking reference
Email on booking


GetHuman6488690 started working on this issue
Aug 21st, 2021 6:37am
GetHuman6488690 confirmed the issue is fixed. Hooray!
Aug 22nd, 2021 8:22am