Spirit Air Customer Service Issues

I was one of the passengers affected by the flight cancellations caused by the Spirit systems crash in July. I found myself stranded in Vegas, anxious to return home to my children. After paying for new tickets to San Antonio, we were later given vouchers for the same flights we had initially booked. Unfortunately, attempts to obtain a voucher for the money spent on the replacement tickets have been unsuccessful. Despite chatting with multiple agents and receiving a false voucher number, I have been unable to resolve the issue with phone support. I am hoping to find a resolution and recoup the nearly $[redacted] spent on the unexpected tickets. Any assistance in obtaining a valid voucher would be greatly appreciated.

On Monday, November 8, [redacted], in the evening, our flight from Atlantic City, NJ, was scheduled to depart at 5:40 p.m. After waiting to board, we finally boarded at 6:00 p.m. only to sit on the plane for approximately 90 minutes. The pilot then announced we had to deboard as the other pilot had reached his maximum time. It's concerning how this oversight wasn't caught during scheduling. The flight was later rescheduled for 9:30 p.m. The staff at the desk didn't even offer water, and all the restaurants were closed. My partner, E.J., and I, M.H., would appreciate compensation for the inconvenience. We arrived at the airport at 3:15 p.m. and had to wait until 9:30 p.m. to depart. I spoke with Grace in customer service, and she documented my concerns. Please contact us at [redacted] for further discussion on compensation. Thank you in advance.

I had booked several flights back in March [redacted] when the COVID outbreak began. I am based in Canada, and due to travel restrictions, I have been unable to use my travel credits expiring in December [redacted]. Traveling to the USA or elsewhere is not advised, especially because my young grandchildren are not yet vaccinated, and my husband, Rob, who is at high risk, prefers to avoid flying due to his medication. I am requesting a refund for my credits as I cannot utilize them before they expire. I am disappointed that the agent I spoke with today could not assist me with a refund or offer an extension on my credits beyond December [redacted]. I understand the challenges brought by the pandemic, but losing this amount of money is significant for me. I would appreciate it if someone could address my concerns or guide me to the right person for assistance. Sincerely, Rosanne Pilgrim

My daughter, passenger L.I. Morales, had a round trip flight booked by me, confirming with GEV6KZ. She missed the Friday flight due to a family emergency. To attend a funeral, she had to take an earlier flight. However, when she arrived at the airport, she was informed that her return flight was not valid. We had to purchase a new one-way ticket for $[redacted] with confirmation DNW65Y. We have been loyal Spirit customers for a long time and have faced a tough time due to this sudden loss. We believe some reimbursement for the extra cost is necessary. Thank you, A. Morales

My name is Gwendolyn West-Glass. I arrived at O'Hare Airport on Saturday, November 13th at 12:03 AM on flight NKI/12NOV, with the flight number VL43GK. I felt dizzy after leaving the flight and went to the nearest women's bathroom. I blacked out and woke up on the lower level, discovering that all my belongings were missing. I reported this to a security guard who contacted the police. Despite getting a police report, nobody checked if I needed medical assistance. After contacting dispatch, I found out my items were at the Spirit lost and found, but my phone and purse were missing from my bag. My phone is a black Motorola Moto G Pure and my purse is a small handbag with a pink child's wallet inside. Please reach out to me at [redacted] or [redacted]. Thank you, Gwen Glass.

I am a visually impaired passenger who sought assistance from Spirit Airlines when booking my reservation. Upon arrival at the airport, I encountered several issues. Initially, I was told I couldn't bring all the baggage I had paid for despite prior verification. As a result, three bags were left behind and a refund was offered as a credit, which I declined. Additionally, the staff member assisting me accidentally tore my carry-on bag, which contained valuable items that were damaged during the flight. Furthermore, despite following all requirements for traveling with my service dog, I was unexpectedly asked to return with him upon reaching Jamaica. This disrupted my plans and I now seek compensation for the broken items and a new ticket to Jamaica to salvage my vacation and collect my belongings. I hope that Spirit Airlines can promptly address and resolve these issues.

I am writing to follow up on a complaint filed earlier today. My name is Michelle Thomas. I am urgently seeking assistance in locating my luggage containing my clothes, toiletries, and makeup. The incident occurred on Spirit Airlines flight number [redacted] departing from Las Vegas to Sacramento, California on 11/20/[redacted] at 5:30 pm. My confirmation number is YE3J6P. Upon arrival at the boarding gate, my son noticed the walkway was being retracted. Despite alerting the staff, they were preoccupied with a printer issue and directed us to another gate for the next available flight, leaving us stranded for 24 hours. We had to make alternate last-minute arrangements with another airline, costing an additional $[redacted]. Upon reaching Sacramento, I discovered my luggage was missing, and the Spirit Airlines office was closed. Despite numerous attempts, I have not received any updates on the whereabouts of my belongings, leaving me without essential items.

I flew to Las Vegas on November 22nd and was informed about the luggage size restrictions, 18”x14”x8”, excluding the wheels. I double-checked this information twice over the phone. However, at the gate, the agent's behavior was extremely rude and seemed rushed to complete the process. Surprisingly, I was charged $65 while someone else was only charged $55 for their bag. I only realized the difference in charges after boarding the plane, as I was the last to enter due to the agent's delay. This treatment feels unfair and discriminatory. It is my first time flying with Spirit Airlines, and this negative experience has left me hoping for a refund. I believe that polite customer service is crucial for a company's reputation and overall success.

Hello, I wanted to share my recent experience with a flight cancellation from Portland, OR on November 22, [redacted]. I received an email about a new flight on November 23 at 5 am with Spirit Airlines, but upon arrival, the counter was closed, and the kiosk couldn't print my ticket. I was later informed by Alaska Airlines that my reservation had been switched to them, but I missed the boarding time. After rebooking for November 24 at 3:15 pm, I was initially told there were no extra charges besides my original round trip booking for $[redacted]. However, I was then asked to pay $[redacted] before boarding. Despite feeling I was not at fault for the confusion between Spirit and Alaska Airlines, I paid and boarded the flight. Thank you.

On October 19, [redacted], my wife and I flew from PHI to MCO. Unfortunately, upon our arrival, our baggage was not with us. It took until the end of the week for the bag to be located and returned to us. Inside were our medications and car keys. The delay in receiving our bag caused us significant inconvenience, leading to the need for our car to be rekeyed. Despite submitting a request, I have yet to receive any response regarding reimbursement for this expense. My name is Jonathan Smith, and the file number for my claim is MCONK[redacted]5, Claim number [redacted].

Flight NK [redacted] from San Jose, Costa Rica to FLL on 11/28/21 with confirmation code AGZ45T experienced extensive delays. Originally scheduled for 1:52 pm, the departure time got pushed back multiple times until finally leaving much later than anticipated. During the delays, a meal voucher was issued, but only one restaurant accepted it, which was closed at the time. Attempts to redeem it at other establishments were unsuccessful. The flight time continued to be rescheduled until it departed after 8:17 pm, causing significant inconvenience. Returning on Sunday instead of Monday would have been considerably more expensive, and despite a $[redacted] discount on a future flight, it felt inadequate given the circumstances. Additional compensation for the challenging experience is being sought.

I have a credit that is set to expire on December 31, [redacted]. My flight from Newark to Orlando was canceled on August 1st, and I had to urgently book a one-way flight back as my son was hospitalized with Covid and pneumonia. This flight cost me $[redacted]. I received a credit of $[redacted].39 along with an apology via email. Despite my credit being valid until the end of December, when I tried to use it, the system showed it as expired. After a frustrating experience with a rude representative, I spoke to Naomi this morning at 7:30 am. Although initially, she also mentioned the expiration, she assured me she would resolve the issue and call me back for booking. Unfortunately, I have yet to receive that call. I am seeking honest assistance to book a flight from Orlando to Dallas on December 27th. There is a 9:25 am flight with limited seats remaining. I trust in the integrity of your airline and hope for a resolution soon. Thank you. - B.K.

My luggage was checked for flight NK250 departing from MCO to MSP on December 11. Unfortunately, I missed the flight due to an incredibly long TSA line, causing my bag to end up in MSP without me. After rebooking with Southwest, my flight landed at 10:03, and Spirit's bag claim was closed. I am requesting for my bag to be couriered to me at the following address: Carey Thompson, [redacted] Central Ave, Buffalo MN, [redacted]. The confirmation number for my original flight is XH5LWJ. Although I don't have my claim ticket, I can identify my bag by a blue Samsonite [redacted] with wheels.

Confirmation Code: UM9T6E Guest Name: J. Mercado Address: [redacted] Tattersall Flag St, Las Vegas, NV I had to cancel my original reservation due to illness and have a reservation credit of $[redacted].74 that expires by the end of December [redacted]. Due to a recent family loss, I am unable to utilize the credit this month. I kindly request an extension till next year. For further discussion, please reach out to me at [redacted] or via email.

Two adult women stranded in Cúcuta due to the airport attack need help. They have flights today at 3:00 p.m. from Bogotá to Fort Lauderdale, FL, and then to their final destination, Las Vegas. Since they can't reach Bogotá due to the Cúcuta airport closure, they are requesting a flight change. They provided the following details: - Juana Lucinda G. - ID 3 [redacted].[redacted] - Carmen Cecilia P. - ID [redacted] They are looking for a contact number to reach out for assistance.

I need to cancel my flight as the departure time was changed by 45 minutes, which is not convenient for me. My schedule doesn't allow for the new timing, so I am seeking a full refund. The airline's policy states that refunds are only provided for changes exceeding one hour. Initially, customer service suggested a full credit refund, but I declined in hopes of receiving a refund to my credit card. I am contacting them again to inquire about receiving a refund through either method.

Passenger names: M. Jagdish, M. Neeta, and M. Sumair Spirit Airlines booking number: VJ2YFQ Requesting wheelchair assistance for two out of three passengers: Firstly, M. Jagdish, 83 years old, had open-heart surgery. Secondly, M. Neeta, 79 years old, had surgical knee replacements on both knees with metallic implants. Kindly allocate seats as forward as possible, preferably in Row 2 or 3, as previously done by Spirit Airlines at no extra charge due to medical needs, not just personal comfort. Phone number and passport details needing verification.

Regrettably, my wife and I tested positive for COVID-19 on December 15, [redacted], and had to receive an infusion treatment at the hospital's ER. We are currently in quarantine for 14 days, unable to travel. I have canceled our reservations under Confirmation # PJ3HXQ and am requesting a full refund to my credit card. We had plans to travel to Florida for a Christmas visit. Please reach out to me at [redacted]. - Vincent and Harriet Z.

Passenger list: 1. J. Mitroo 2. N. Mitroo 3. S. Mitroo Spirit Airlines Confirmation: VJ2YFQ Important information for passengers: 1. Wheelchair Assistance requested for passengers 1 and 2. 2. Passenger 1 - past OPEN-HEART surgery. 3. Passenger 2 - both knees surgically replaced. 4. IMPORTANT: Spirit Airlines has historically seated us in Row 3, at no additional cost, due to medical reasons. Requested action from Spirit Airlines: Kindly assign us seats towards the front, preferably in Row 2, 3, or 4, with no extra charge.

Good morning, My name is Miyani S. K. Clark, born on August 13, [redacted]. I have a flight booked from December 24 to January 1, a round trip from MSY New Orleans to Chicago. I wish to adjust my flight to depart on December 30 or 31, depending on availability, as my lodging in Chicago fell through. I have a $50 credit with confirmation code KCDBFP that I would like to apply towards this change. I am unable to locate the confirmation code in my email. Thank you.