Spirit Air Customer Service Issues

I experienced an upsetting situation when boarding a flight due to using face recognition to unlock my phone. Despite explaining this to the staff member, I was threatened with a no-fly card. The incident began when I asked for an immigration form and encountered rude behavior. The staff member became agitated when he noticed my mask briefly down, leading to ongoing mistreatment during the flight. I am now in Jamaica on vacation feeling distressed about the unnecessary ordeal, especially considering it was a minor issue easily resolved by putting my mask back on. The staff member's actions have left me considering legal options as this experience has been extremely upsetting. I urgently need to speak with someone about this matter.

My lost phone was found by Sarai, a Spirit Air supervisor, in Orlando on 08/19/[redacted]. The phone was on flight #[redacted], row #3. Sarai contacted me from the missing phone and informed me that it would be at the Spirit Baggage Claim Office under our name, Rosita Vining. However, when my wife tried to pick up the phone on 08/20/[redacted], nobody seemed to know about it and sent her on a wild goose chase with our 11-year-old granddaughter. They mentioned that Sarai would return to work on Sunday. Any advice on how to proceed would be greatly appreciated. Thank you, Doug Vining.

After flying from Atlanta to Tampa, Florida, I discovered that personal items, including sentimental belongings from my children and items purchased during vacation, had been stolen from my luggage on the return trip. Upon retrieving my bags, they were poorly secured with a garbage bag, and my luggage was found open. Despite filing a claim promptly upon arriving home, the emotional distress of the situation was overwhelming. Unfortunately, I received an email stating that there's no further action they can take, but I refuse to accept that response. The stolen items, particularly jewelry gifted by my kids, hold deep sentimental value, and I am determined to pursue this matter further, even considering legal action.

Before my trip to Peru, I contacted TSA regarding my missing USA passport. TSA advised me that I could return to the USA with three alternative photo IDs. However, upon reaching the airport, Spirit Airlines staff did not permit me to check in. TSA Customer Service Response: SR: [redacted]5 - Regarding ID Issues Dear Customer, Thank you for reaching out to the Transportation Security Administration (TSA) Contact Center. Below is our response to your query. Should you require further assistance, please reply to this email and include the Service Request Number [redacted]5 in your message. Thank you for contacting us. When facing ID issues, such as a lost or mismatched ID, you may need to present two additional forms of identification containing your name and other identifying details, like a photo, address, phone number, social security number, or date of birth. Acceptable alternatives may include temporary paper IDs, expired IDs, credit cards, social security cards, birth certificates, marriage certificates, bank statements, or bills. The list is not exhaustive, so bring any available documents. If your identity is confirmed, you will be allowed through the security checkpoint but subjected to additional screening procedures, like a pat-down and inspection of your carry-on items. It's advisable to arrive at least 2 hours before your flight. If your identity cannot be confirmed or if you decline to cooperate, access to the security checkpoint will be denied.

I'm feeling incredibly frustrated with the situation here. My return flight from Dallas Fort Worth where I initially departed from Fort Lauderdale has been canceled. I've been stranded here for three days without any resolution. I was supposed to have a flight back last night, and I can provide all necessary information and evidence of my presence at the airport for my return journey. It's urgent that I get home immediately, as I'm at my breaking point. I'm willing to share all the required details when someone returns my call. This is my third complaint, and all I want is to secure my paid ticket for my journey home without any further delay.

I am seeking assistance regarding an issue with my father's luggage during his return flight to FT. Lauderdale airport on Saturday. The airline informed him that his luggage was on a different flight and would be delivered to his address. However, after two days, I contacted them for an update as his essential medication was in the missing bag. They now say he needs to retrieve it in person, which is impossible as neither he nor we can drive. My father, trying to avoid any issues, arrived early, but Spirit Airlines is at fault and unwilling to take responsibility. This situation led to us having to take him to the ER that same night due to the absence of his medication. Urgent help is needed to resolve this troubling matter.

I left my phone on a flight from FLL to Bush, Houston TX. Despite my efforts, Spirit representatives refused to let me back on the plane to search for it. After consulting with a friend who works at Verizon, we confirmed that my phone is on the plane in seat 3F. While my friend could see the plane taking off for Vegas, the Spirit rep was unable to contact the gate. The phone is expected to arrive on flight [redacted] at Gate [redacted] in Vegas at 12:45 pm. I am willing to pay for FedEx shipping to retrieve it. Please assist me as I cannot access email at the moment. Thank you, Daniel Fishman. Contact me at [redacted] (my secondary phone/watch) or [redacted] (my wife).

I had a distressing experience on my way to catch flight #[redacted] from FLL on September 9th, [redacted]. An employee named Cynthia stopped me at the security gate, stating my luggage was oversized and I needed to pay $60.00 to bring it as a carry-on or be denied boarding. Despite fitting the box in width and height, the wheels protruded slightly. Cynthia was rude, denying my credit card (in my daughter's name) and refusing my request to call for approval. This created a scene, with Cynthia insisting loudly that I pay. I had to open my suitcase in public when I didn't have enough cash, feeling humiliated as Cynthia stood by. She rejected my payment twice and made a scene, even escalating when I reached for the money. Two passengers had to offer to pay for me. Another employee later apologized for the treatment. As a customer with years of marketing experience, I found Cynthia's behavior unacceptable and am requesting a $60.00 refund. I cannot overlook this incident and will avoid flying with Spirit until this matter is addressed. I hope for a resolution. Sincerely, Rhonda Perez.

I have reservations for two round-trip flights under my name, Frances Hanrahan, and the other passenger is Linda Dalic. I paid for both tickets together, with seats next to each other, confirmed the information, and the money was deducted from my account. The flights are on Friday, February 4, [redacted], from Cleveland to Orlando, and returning on Saturday, February 12, [redacted], from Orlando to Cleveland. Unfortunately, I received an email stating that Linda Dalic was moved to a later flight arriving in Orlando at 10 p.m. I never received any notice that I was bumped. I attempted to contact customer service, but they disconnected the call, and the phone number provided was invalid. It is puzzling why only Linda was affected when both tickets were purchased simultaneously. We are supposed to travel together for a cruise. The confirmation code for Linda Dalic being bumped is BY3CVY. The original itinerary is for Flight [redacted] departing on Friday, February 4, [redacted], from CLE at 06:00, and arriving in MCO at 08:39. The return flight is on Saturday, February 12, [redacted], departing from MCO at 13:23, and landing in CLE at 15:49. If Linda cannot be accommodated on the same flight, I will need a full refund to book with another airline. Fran Hanrahan

I made a reservation for two seats for a trip from Cleveland to Orlando departing on 2/4/22 and returning on 2/12/22. I completed the payment for the flight, seats, and checked bags on 6/18/[redacted]. Spirit Airlines confirmed the booking. I received an email last night stating that my friend was removed from the flight, but I was not. The reservation is under the name Frances H. I have been attempting to resolve this for over an hour. The email mentioned my friend's removal was due to a "schedule adjustment" with confirmation number BY3CVY. After an unsuccessful call to customer service, I was abruptly disconnected. The online platform requires a $7 fee to speak with a representative. I am seeking assistance in correcting the issue or information on obtaining a full refund for the approximately $[redacted] paid.

I am writing to express my disappointment with the recent changes to my flight, NK244 from GUA to FLL, which was originally scheduled for Aug 31, [redacted]. I received an email informing me that my flight had been canceled and rescheduled for Sep 1, without a clear explanation. I had specifically purchased front seats due to my wife's health condition, but upon checking in for the new flight, I discovered that we had lost our reserved seats. The original flight on Aug 31 was on time with available seats, so I am puzzled as to why it was changed. During the flight on Sep 1, my wife experienced discomfort and pain due to being seated in regular seats. As loyal customers, we feel that this treatment was unfair. We will be flying with you again soon and hope for a satisfactory explanation for the inconvenience caused. We kindly request the reinstatement of the front seats we originally paid for or a discount on our next booking. Thank you for your prompt attention to this matter.

I arrived at the airport around 5:15, later than usual due to heavy traffic, for my 6:20 am flight. I quickly joined the ticketing and bag check line behind just one person. After 10 minutes, the 4 staff members assisted the person before me who had left something on a plane. I was called up to the counter 15 minutes later, noticing they were chatting and on their phones. Despite informing them of my 6:20 am flight right after the previous person, I was told to wait. At the counter, I was informed it was too late to check my bag or carry it on and was offered a rebooking at 11 am for $[redacted]. I believe I shouldn't be charged for their inefficiency as I could have caught my flight had they been more attentive.

Dear Customer Service, I am Linda M. Smith, and I recently booked a flight from Philadelphia International Airport to Orlando, FL, with a return date of 10/23/21 to 10/25/21. I made a mistake by not adding baggage coverage during booking through CheapOair on 9/29/21. Upon realizing this, I went to add baggage online and mistakenly purchased baggage with Spirit instead of CheapOair. This resulted in some confusion regarding baggage fees. After contacting CheapOair, I received different explanations for the charges. It seems I unknowingly paid for baggage through both CheapOair and Spirit. I was initially charged $[redacted].18, but CheapOair promised to adjust it to $[redacted].18. However, the higher amount still reflects on my credit card statement. Now, a CheapOair representative is in touch with Spirit to potentially remove the $[redacted] charge. They mentioned a new total of $[redacted].18, consisting of $85.18 for the flight and $64.00 for round-trip baggage. I kindly request your assistance in coordinating with the CheapOair representative to resolve these billing discrepancies promptly. Thank you for your attention and cooperation. Sincerely, Linda M. Smith

I traveled from Houston to Las Vegas and had to deal with numerous flight changes. Although I was informed in advance, the time changes inconvenienced me, causing me to miss an extra day of work. The return flight was rescheduled several times due to various issues, including a missing pilot and flight attendant. This resulted in delays and a significant wait at the airport. Despite being given a food voucher for the inconvenience, the overall experience was frustrating. I ended up arriving home much later than planned, disrupting my schedule. The lack of communication and the uncomfortable situation at the airport left me disappointed with Spirit Airlines. I doubt I will choose to fly with them again unless under exceptional circumstances. The treatment by the gate staff was also unacceptable. My confirmation number is IY5SWY.

I need assistance with my canceled flight on Spirit Airlines. They notified me via email 3 days before my departure and offered three options through their customer service chat: rebooking, travel credit, or a full refund. I selected a refund, but the process was long-winded, and although they canceled my booking, I never received a confirmation number. They assured me I would get an email confirmation for the refund, which has not arrived after a month. I attempted to contact them via chat and phone, but the wait times have been prolonged, and I haven't received a response. I am seeking guidance on how to resolve this issue promptly without being added to any mailing lists.

I had reservations #GY3WFY and YKGK9K for a flight from Austin, Texas to Newark, NY on September 24. Unfortunately, our flight was delayed in Austin, causing us to miss our transfer in Orlando. Spirit Airlines could only offer us a flight the next day at 1 pm, which wasn't feasible for us as we were traveling with a baby. Despite the circumstances, we were told that nothing could be done since missing the flight wasn't Spirit's fault. We were eventually rebooked on a flight to Detroit after a long wait in the airport, and had to spend the night there. We had paid for round-trip tickets and specific seats but were assigned to the last seats on the plane. Additionally, we had to pay an extra $[redacted] for the return flight. I am requesting a refund of the $[redacted]. Thank you, Estella Reyes and family.

Hello, I have a ticket from Atlanta to Saint Martin for tomorrow, October 9, [redacted], at 6:05 a.m. I have not received my COVID test result yet, so I am unable to travel tomorrow. My confirmation number is RHUVJT. I am looking into options to reach Fort Lauderdale in the next couple of days via Spirit and then find another carrier from Fort Lauderdale to Saint Martin. Waiting until the next Saturday flight is not feasible for me. I have been on hold for hours trying to speak to a representative, but each time, the call gets disconnected after waiting for over an hour.

My daughter was returning home from college from Charlotte to Fort Lauderdale, Florida on 10/8/21 for a wedding. Unfortunately, Flight [redacted] was delayed twice, ultimately being cancelled after boarding. This left my 18-year-old daughter stranded, having to stay in a hotel overnight. The flight was then rescheduled for 7 am on Saturday, later moved to 8:30 am, causing me great worry as a parent. Saturday morning, she faced issues at security due to an improper ticket but was eventually given the correct one around 8 am. Dealing with the situation was made worse by the lack of helpful customer service assistance. Elsa N., concerned mother of traveler Kelly N.

I had a spine infection and underwent surgery recently, preventing me from flying on my Spirit Airlines flight from 10/21/[redacted] to 10/25/[redacted]. I had a thorough procedure, including the removal of most of the infection, leaving behind antibiotic beads, and had a laminectomy with rods and screws. After the surgery, I will require rehab to regain strength and learn to walk again, along with an eight-week course of antibiotics. Due to my medical condition, I am unable to fly at this time and would appreciate a credit to reschedule my flight for when I am cleared to travel. Thank you for your assistance in this matter.

We endured a frustrating experience at the TSA lines for more than 2 hours only to discover our checked bag was missing upon reaching our flight. Despite the airline confirming it went to Akron Canton Airport, we couldn't make that flight and had to choose Cleveland, Ohio, as the closest alternative. Subsequently, we arranged for an Uber to take us to Akron Canton, where assistance was lacking as the staff had already left for the day and wouldn't return until possibly Wednesday. Given the urgency of items in the missing bag, such as my luggage claim number from Orlando being [redacted], I believe the airline should deliver the bag promptly. Moreover, considering the inconvenience of purchasing additional tickets due to a TSA error, I am inclined to suggest reimbursement in the form of a prepaid Visa card.