Spirit Air Customer Service Issues

Our flight got delayed by 7 hours. We were only given a $20 food voucher at the airport, which barely covers salsa and chips. It's frustrating that we weren't notified about the delay until shortly before departure, leaving us stuck at the airport for hours. The reason given was a lack of pilots for two different flights, which seems like the airline's fault. We feel that the compensation offered is inadequate considering the significant delay. It's disappointing to have our plans disrupted and spend so much time waiting around in the airport.

I recently flew with Spirit from Myrtle Beach to Cleveland and experienced multiple delays. While I understand some delays are out of the airline's control, the overall experience was frustrating. Upon arrival in Cleveland, the baggage claim had issues with only a fraction of the luggage initially arriving. After a lengthy wait, more luggage eventually appeared, but not all of it. This caused inconvenience as my friend was waiting to pick me up. Passengers grew restless, and the airline staff informed us they were short-staffed. I tried calling for assistance without success; all I wanted was to talk to a person. Despite waiting for over two hours, I had to leave without my luggage due to my ride's time constraints and my urgent need for medication inside the suitcase. I am seeking the quickest way to retrieve my luggage and compensation for the extensive delays and inconvenience faced during this journey.

Good afternoon, I need help with a problem. I've been trying to reach Spirit Airlines at the Cali airport, but no one has answered the phone since 10 am. My son had a flight on June 16 from Cali to Fort Lauderdale, but it was canceled, and they rescheduled it to the next day (flight NK408 changed to NK6408). We were told by the counter staff that Spirit would provide a $50 voucher to all passengers for the inconvenience. My son, Camilo Ledesma, has a return flight on 06/08/[redacted] (flight NK401) and is missing the $50 voucher promised by Spirit. He needs it for an extra personal bag. Please assist in resolving this voucher issue. My new email is [redacted], and Camilo Ledesma's cell number is [redacted]. Thank you.

I made reservations for S. Douglas and T. Griffin and booked a flight via Expedia for a return from Jamaica on July 26, [redacted]. Upon arrival in Fort Lauderdale for a layover en route to Atlanta, we experienced a flight delay and then a cancellation until Wednesday. This occurred late on a Monday. The next morning, we rented a van with another passenger to drive to Atlanta as soon as rentals opened. Unfortunately, no compensation was offered, causing us to miss work and incur additional expenses with three young children at home. The babysitter missed work, we missed a day of work, purchased gas for the trip, and incurred extra charges for leaving the rental at Peachy Parking. Expedia advised contacting Spirit for a refund.

Hello, I am Stephanie, and I am reaching out on behalf of Bridget B., daughter of retired MD Greg B. Bridget and her partner Nikita N. had to cancel their Spirit Airlines flight from Oakland to Santa Ana on August 4th due to unforeseen circumstances. Bridget suffered an injury and tested positive for Covid, requiring medical attention. Despite multiple attempts to cancel the flight through phone calls and online chats, communication with Spirit Airlines was challenging, likely due to recent operational issues. Bridget's surgeon was prepared to provide documentation indicating she is unfit to fly, following Spirit's Covid policy. Unfortunately, due to the difficulties in reaching Spirit Airlines, cancelling the flight before the scheduled departure on August 4th at 1:43 PM was not possible. Bridget and Nikita are seeking either a refund or the option to reschedule their flight for a future date to the same destination. We appreciate your understanding and assistance in this matter. Thank you, Stephanie P., secretary to Greg B., MD, retired.

Hello, my name is P.W., and I was supposed to take Spirit Airlines flight #[redacted] this morning. Unfortunately, the company canceled all flights due to a strike starting yesterday. This has left me and many other customers stranded at Las Vegas airport for several hours. The counter lady from your company redirected me to another airline, causing me to miss my work in Plano, TX tomorrow. I will need an excuse from my boss. The counter lady provided me with five vouchers for daily meals and free cab rides. Additionally, she mentioned that I can save my hotel receipt for reimbursement from Spirit Airlines. Could you please provide me with the correct email address to send the receipt? Can I upload a copy of the hotel receipt to your customer contact email for a refund, or is there a mailing address to send it to Spirit Airlines? Thank you for your help in resolving this matter.

Hello; my issue is that our flight was canceled on Monday, August 2nd, me and my wife, with only 5 hours' notice before the flight time. We waited in line for 11 hours, okay, they gave us a flight for this Thursday, August 5th, instead of the 24-hour rebooking as expected. My wife has Lupus and has been without medication for 3 days due to Spirit's flight cancellation. They did not assist us at all, only provided a flight 3 days later. We are without medications; my wife requires many medications and injections for her condition, and I take blood pressure pills and also ran out of medication. They did not offer us transportation or lodging assistance, and we had to return to where we were staying, now in debt. I expect fair compensation or we will take legal action from our country. I await immediate help and response. # [redacted] My cell number, phone EDWIN BERMUDEZ

I was among the stranded passengers today. Even though I appreciate being rebooked on a morning flight, the experience was chaotic. The lack of enforcement of social distancing, signage, and order was concerning. I encountered German roaches in my room, making it a distressing stay. I received a meal voucher and a $50 travel discount voucher but had difficulty using them. The overall situation put my health at risk due to the neglect of safety measures, left me without a meal because of unclear instructions, and caused me to miss work. Requesting a round-trip voucher and additional airline miles to compensate for the unsettling experiences. My contact information is [redacted] and email is [redacted] Thank you. - Anthony Bradley

My group of 8 individuals was scheduled to depart from DFW Airport on August 2, [redacted], at 8:00 am. Despite arriving at the airport at 5:30 am, we waited in line for 6 hours, including one person in a wheelchair, only to discover that our flight had been cancelled. We had to make arrangements for lodging, meals, and transportation to and from the airport until the following day. We are seeking compensation for these unexpected expenses and inconvenience. I am requesting a reimbursement of at least $[redacted] per person. Kindly address the checks to Deborah McNeely at [redacted] Sun Blvd, Best Delaware. The group includes Deborah McNeely, Robert Marshall, Pamela Brown, Melvin Brown, Willie Harrington, Karen Harris, and Elliot Harris. Regrettably, we do not plan to fly with Spirit in the future due to the lack of assistance provided and the distressing experience of being stranded without support.

I am requesting a full refund for Spirit Flight NK [redacted] to Las Vegas and Flight [redacted] to Atlanta. I am seeking reimbursement for the flight cost of $[redacted].78, baggage fees of $[redacted].00, hotel stay fees of $[redacted].19, and expenses incurred for the South West flight on Aug. 4, [redacted] from Las Vegas to Atlanta, where I had to use my rewards points. The customer service experience during the flight delay and cancellation was disappointing. After waiting over 3 hours in line at the airport, I only received meal and taxi vouchers, facing chaos and lack of information. Spirit should have provided better communication and assistance to travelers, especially given the large crowd and mask mandate compliance issues. The lack of coordination and support from Spirit's customer service team was unacceptable.

Flight Confirmation: EEFKJZ Hello, this is Kimberly K., sharing my recent experience with flight cancellations. During my arrival in Tampa on July 29th, I encountered a troubling situation. While waiting for the car rental to open, I fell asleep only to wake up to find my wallet, containing cash and credit cards, missing from my purse. This incident left me stranded without ID or credit cards, making it difficult to secure a rental car or accommodation. After involving the airport police and facing challenges with obtaining a replacement card, I had to settle for a subpar, expensive hotel room due to lack of payment options. The series of unfortunate events, including bus rides, bank hurdles, and difficulties accessing essential services, have left me drained and struggling for basic necessities. Additionally, discrepancies in baggage charges for oversized boxes further added to my frustrations. I kindly request reimbursement for the erroneous charges and assistance with securing accommodation. Thank you for your attention to these matters. Regards, Kim

I recently had a cruise trip canceled, and although they refunded my money, Spirit Airlines only offered me credit. I ended up booking another trip with Spirit, but shortly after, I received an email informing me of flight changes that were not optional. Despite accommodating the changes, recent news about Spirit's flight problems has made me reconsider. I now desire a refund of $[redacted].96. Spirit initially declined my refund request, citing me as a no-show, despite my efforts to communicate with them via phone and email.

My 12:30 pm flight was canceled at 10:30 am on the day of departure. I did not receive any email notification, even though I provided my contact details for updates through the flight tracker tool. Knowing about Spirit Airlines' recent issues, we couldn't risk missing a wedding in Fort Lauderdale. We drove 17 hours from Philadelphia, incurring unforeseen travel expenses. I received two $[redacted] flight vouchers via email, but I feel it is unfair to lose $[redacted] due to their cancellation without proper notification. The vouchers expire in October, which doesn't work for me. As a healthcare worker during the pandemic, I feel exploited as a customer. I demand a full refund and ask Spirit Airlines for consideration. I paid $[redacted] for a service I didn't receive and believe I am entitled to a refund.

I traveled from Newark (EWR) to Fort Lauderdale (FLL) on Sunday. Due to a 4-hour delay, I incurred expenses for an additional hotel stay and was charged $[redacted]. The return flight was canceled once more, leading to overnight costs, Uber fares, and missed work, as I will not be able to make it in tomorrow. I have had difficulty accessing the website and have spent hours on hold. While we have been rescheduled for tomorrow, I have concerns about the flight departing on time. The phone representative mentioned "mechanical errors," which seems to contradict the news reports I've seen. If the flight is canceled again tomorrow, I will require a rental car to return to New Jersey promptly.

I experienced delays on my flight from BWI (Baltimore, Maryland) to Las Vegas, NV due to a tardy pilot. As I had a connecting flight to San Diego, CA, I was instructed not to board and was assured of a rebooking. Although I was informed that my checked bags would be removed for pickup, after a long wait, I discovered they were still bound for Las Vegas. Had I known, I would have taken a different approach. I have been reaching out and seeking answers, but frustration is mounting as I continue to face uncertainty about my missing bags. My main desire is to retrieve my belongings promptly.

I had a reservation to return from MYR to ACY on August 8th on flight NK350. As an 84-year-old, all the cancellations caused distress while traveling solo. My son, who had driven from Pennsylvania, was concerned about me being stranded at the airport. Consequently, he drove me back to DC, where I had to book a train to NJ at a cost of $[redacted]. I am seeking a refund for $42.59 for the flight and $46.00 for the baggage I paid for. Please assist me in resolving this matter promptly.

I had a flight canceled on August 4 at 6:35 PM from El Salvador to Fort Lauderdale FLL on flight No. PY223Y. When I went to the airport front desk, an employee informed me of the cancellation and provided a new departure date. The new flight is scheduled for 08/11/[redacted] at 1:45 PM from El Salvador to FLL. I would appreciate a confirmation of my flight to ensure that it will not be canceled again. Name: Juan Concepcion Galdamez de Zamora Notification Telephone: [redacted], my husband's phone in FLL

I am requesting a refund for a problematic travel experience. On the 30th of July, there were no flights from Louis Armstrong Airport to Detroit as booked. Despite paying $[redacted] for a flight on the 31st, upon arrival, there was no pilot available. Additionally, on the 25th, I had to pay $[redacted] to cancel a car booking I could not afford. I had to borrow the $[redacted] for the alternative flight, as I had already paid for a round trip ticket and cannot afford to pay these unexpected costs all at once. I have been struggling to reach out for days, facing unhelpful customer service representatives who are dismissive and unresponsive. I urge for prompt assistance in resolving these issues and processing the refunds owed to me.

I need assistance regarding my son's cancelled flight as an unaccompanied minor on Friday, August 6th. Despite paying a significant amount, I couldn't reach anyone to rebook. I had to book a new one-way flight from Boston to Myrtle Beach for $[redacted] for the next day. I believe I should be reimbursed for the price difference between the original and new flights. The traveler in question was John L. He experienced a delay on the return flight on Monday night, causing me anxiety as I waited for him. I had opted for the unaccompanied minor service and paid baggage fees. Your help in resolving this matter would be greatly appreciated. Thank you.

My return flight from Cancun to Newark EWR was challenging due to delays that caused me to miss my connecting flight in Orlando. Despite the disruption, I received no accommodation. When I requested assistance, I was told it wasn't possible due to weather delays. This was confusing to me as I witnessed another passenger being helped in a similar situation. My attempts to address this with the airline representative, Saraya, for assistance were unproductive. I felt discriminated against as I saw discrepancies in treatment. Even after stating my circumstances, no help was offered. Feeling frustrated, I asked for her name, and after insisting, she provided only her first name, Saraya. The lack of support left me no choice but to seek help from family and friends for accommodation and food. I expect reimbursement for these expenses and a refund for the flight. I am disappointed in Spirit Airlines and will avoid booking with them in the future. Additionally, I believe disciplinary action should be taken to prevent similar situations from recurring.