Spirit Air Customer Service Issues

I am feeling really frustrated and upset because when I was at Spirit Airlines in Guatemala City, they wouldn't allow me, my boyfriend, and a friend to board the plane back to Chicago. We arrived at the airport 2 hours and 45 minutes before our flight, with all our passports, documents, and COVID-19 vaccination cards in order. However, they insisted we take another COVID-19 test, which cost Q600. Luckily, the test was negative when we showed up at the Spirit Airlines front desk at 11:13 am, well before our 12:32 pm departure time. Even though there was enough time for us to make the flight, no one from customer service was willing to assist us. It turns out the plane was already full due to us checking in so early in the morning, and the agent suggested changing our return to Chicago without any additional charges since the flight was already at capacity.

I need assistance with Spirit Airlines overcharging us to return home. My family and I booked round trip flights from Chicago to Guatemala City for $[redacted].35. We were scheduled to return to Chicago on May 26th at 12:32 PM. Despite checking in early at 1:00 AM, the airline suggested changing our flight due to a full plane, offering four options which I declined due to needing to report for duty in the Army. We arrived at the airport over two hours ahead, presented our COVID-19 test and vaccination cards, but were asked to take another test at a high cost. After rushing to comply and arrive back by 11:13 AM, we were told the plane had left early. Now, Spirit Airlines is charging us $[redacted].20 for new tickets, which we cannot afford. This situation feels unfair, and I seek assistance. Thank you, Erick D. Ramírez, Yekaly Moctezuma Sánchez, Jonathan SaMu3L Pivaral. Email: [redacted], Phone: [redacted].

I recently traveled on your airline with my sister on May 27th to Connecticut. Unfortunately, due to my wheelchair, we ended up in the wrong line and were told we wouldn't make the flight. I am now requesting a refund for flight BH23PD on 5/27, flt [redacted]. As I am undergoing cancer treatment, I am unsure when I can rebook another flight. Your assistance in processing a refund would be greatly appreciated. Thank you. Daniel K.

The TSA agents spent quite a bit of time admiring my laptop and external solid state drive during a security check, leaving me to ponder about owning a more expensive MacBook. Unfortunately, this daydreaming made me miss my boarding time at 7:06 by six minutes. Note to self: Avoid sharing personal struggles like working for an individual with spinal muscular atrophy to avoid awkward conversations. Reflecting back, I am grateful that the TSA enjoyed seeing my laptop. In summary, I need assistance in being punctual for work.

It seems that the federal mask mandate is questionable and you believe masks are ineffective. The link you provided questions the necessity of masks for health reasons. Your elderly friend experienced discomfort wearing a mask during travel, highlighting inconveniences caused by these regulations. You express concerns about the lack of evidence supporting mask effectiveness and mention the absence of material specifications. The overarching worry is the impact of the mandate on personal freedom and the suggestion that the regulations are potentially unjust and costly. You urge cautious consideration of the situation, hoping that airlines like Spirit will not unduly submit to stringent rules or criteria like allowing only vaccinated individuals to travel.

I had a flight on June 2 to return to Seattle from Las Vegas with my 2 and a half-year-old grandson. When we checked in, the ticketing agent claimed we were late, but I explained we still had more than an hour before departure. She then informed me I was not in the system, only my grandson was. Despite providing all the necessary information, she insisted I was not listed. The next available flight was on June 3 at 9:00 am. I emphasized the importance of returning home due to my connecting flight and even had to call my daughter for support, waiting on hold for 2 hours only to discover it was their mistake. They had mistakenly marked my flight as a no-show, even though both my grandson and I boarded the plane. It was frustrating to miss a whole day of work due to this error, and the customer service experience at the airport was extremely disappointing.

Upon returning from my recent trip to Punta Cana, I unpacked and unfortunately discovered that several valuable items were missing from my checked luggage. The missing items include a pair of Oakley sunglasses valued at $[redacted], a Sonic Care electric toothbrush priced at $[redacted], and a Gucci belt that was a gift. I have extensive flying experience and have never encountered theft from my luggage until now, which is disheartening. I flew with Spirit Airlines both to and from Punta Cana. I am reaching out in the hope of receiving some form of reimbursement for the stolen items. Failure to address this matter satisfactorily may result in me taking my business elsewhere and sharing my negative experience with others on social media. I am awaiting your prompt response and a resolution to this unfortunate situation. My flight number back from Punta Cana was NK [redacted], my name is James Gentry, and the flight date was July 4, [redacted]. My confirmation number is S8HCHB.

I wish to address the poor service experience I encountered with your airline. During my recent flight [redacted] on 06/27/21, we faced a one-hour delay upon landing at MCO at 11:25. The issue arose when we were misled about retrieving our bags at bay 21. Despite being informed we had to wait for the subsequent flight to land before our bags were released, we had to wait an additional 20 minutes for this to happen. Furthermore, the baggage claim confusion led to a delay of an hour in retrieving our luggage, adding to the frustration of an already delayed flight. On a previous occasion at MCO, the long wait times and disorganized luggage drop-off process resulted in substantial delays. The need for extra staff to mitigate the hour-long wait further impacted our boarding time negatively. The overall customer service experience at MCO offered by your airline is subpar and necessitates urgent attention and improvement.

I had a flight scheduled for June 10 from Detroit to Atlanta, which I canceled on June 9. I was advised to contact my insurance, but after waiting on hold for an hour, I didn't reach out. I also tried to cancel through Fast Request via SMS. Despite my efforts, I haven't been able to resolve this issue. I am looking for a supervisor or someone to contact me to assist in resolving this matter. I am willing to use my policy but wish to reschedule my flight for another day. Please reach out to me at [redacted]. Thank you. - Tandra T.

Hello, my name is Tandra T. I had a flight scheduled for July 10 to Alianta with confirmation number LMUPHB. I contacted customer service on July 9 to cancel, as advised by a representative. However, when I reached out to the insurance company, they mentioned the cancellation was not processed. I have been trying to resolve this issue by leaving messages on SMS, but I have not received a solution yet. Being visually impaired, I have faced long hold times without any response. I am not seeking a refund but rather a resolution to reschedule my flight for a future date. Can someone please contact me to provide guidance on the next steps to address this ongoing matter that has been unresolved since June 9?

I am writing to express my frustration with Spirit Airlines following my recent trip to New York. I find it disrespectful that flight delays are common on their flights, leading to inconveniences and poor communication. On July 12, flight [redacted] from LGA to FLL was delayed twice and then ultimately canceled. The only solution offered was a flight 24 hours later with long stopovers or almost 48 hours later with similar issues. No compensation, hotel, or assistance was provided. When I asked for help, the staff rudely stated either take the refund or leave. Having to buy a new Delta Airlines flight, pay for another night in a hotel, transportation, food, and parking in Fort Lauderdale was costly and disruptive. This experience has caused work problems due to my absence. I demand a response and reimbursement for the expenses I incurred. It is unacceptable treatment towards customers who pay a significant amount for a service that lacks reliability and care for its passengers.

I experienced a significant delay on flight number [redacted] from Las Vegas to Cleveland on Sunday, July 11, [redacted], which lasted over 10 hours and caused me to spend the night at the Las Vegas airport. This situation affected my work commitments as I was unable to walk due to swollen legs and ankles, resulting in extreme fatigue lasting 2 days. The airline failed to communicate effectively about the delay, keeping passengers waiting without providing hotel accommodations. Despite having a full crew ready to depart, the flight was ultimately canceled, leaving us stranded. This lack of proper handling and communication is unacceptable, leaving passengers like myself feeling mistreated. I am seeking compensation or reimbursement for this distressing experience.

I believe I have explored all avenues to address the issue. I possess screenshots with a timestamp displayed in the bottom right-hand corner indicating inconsistencies in flight prices across different pages despite no time difference. I have devoted over 12 hours attempting to clarify this to various customer service agents via chat, text, email, and phone. The website suggests it may take 60-90 days for a response. Moreover, I have faced call disconnections, broken promises of return calls, and long wait times. Despite thinking the problem was resolved and being satisfied with the service initially, subsequent bookings indicated another price discrepancy. I am now struggling to reach the same supervisor for clarification. This back-and-forth has been frustrating, especially considering the significant $[redacted] pricing difference. As a mother of 4 in medical school amidst a pandemic, every dollar counts. This trip, especially for my nurse mother trying to reunite with family, holds great importance. I seek a resolution involving keeping my current flight, receiving the $[redacted] refund, and some form of compensation for the extensive time and effort spent on resolving this ordeal.

To Spirit Airline Baggage Claim: I received a message today without much detail provided. The response stated that due to discrepancies found while processing the information submitted on the claim form, my claim has been denied. Despite my bag being lost for a period of time, the message concluded that further assistance won't be provided. I find this situation unacceptable. Regards, [Initials]

Good afternoon, After reviewing the details you provided on the claim form and following our internal procedures, discrepancies were identified. Guests certifying the accuracy, completeness, and truthfulness of the information on the claim form is crucial. As a result, your claim has been denied. I regret that I am unable to offer further assistance. I want to clarify that this decision is not due to a lack of empathy but is in line with our policies. Thank you for your understanding. Regards, Nicole I need an explanation and compensation for the inconvenience. Spirit was aware my bag did not arrive on the flight. They have not reached out to me regarding my luggage, which is unsatisfactory communication.

Good evening, I need assistance canceling a booking and requesting a refund for the booking: UM6W8E. I ended up with two different codes for the same passenger, flight date, and time. The second booking is: CHUZMA. I encountered an error during the purchase process, but it seemed like the purchase didn't go through, so I made a new reservation and bought it immediately. I just realized now that two purchases were made, and the first one, which appeared unsuccessful, actually went through. Please help me cancel one of the two codes since I mistakenly re-entered the card details. The trip is for today, July 20. Kindly cancel the first booking and authorize the refund to the card.

Hello, I needed to change my flight because of a family emergency. I traveled to Florida to assist my sister with her daughter's arrangements. Initially, we planned to have the viewing and burial in Indiana, but plans changed after I booked my flight. The viewing was rescheduled in Florida on Wednesday evening, the same day I was set to depart. I altered my flight to Thursday and was billed $89 for the change. I kindly request reconsideration of this fee due to the circumstances. Thank you.

I made a reservation on Spirit Airlines and received my confirmation email. However, after 12 days, I got an email notifying me that the passenger name on my reservation was changed without my authorization. Spirit's customer service was unable to assist me and advised me to contact Guest Relations online. Despite reaching out multiple times, I have been unsuccessful in getting through as there seems to be no one available to address my issue or take a message. Although I understand that passenger names are not supposed to be changed, it has been done in my case, and I urgently need it to be corrected back to the original name on the booking.

Greetings, On May 16th, I was supposed to return to P.R. on Flight [redacted] with confirmation code uLk3xH. However, my flight was delayed 6 times. Due to this, I received 4 vouchers of $50 each, including one for my mom. I was not notified via email that these vouchers expire after a month. The staff wrote the voucher numbers on a paper, and when I checked at the counter, I was told they expire in August. Yesterday, when I tried to redeem the vouchers as I need to return to P.R. on Tuesday, they couldn't be found as they had expired. I'm extremely disappointed by this oversight, especially after the multiple flight delays. It was disrespectful not to inform me, especially when my contact details were provided. I had my elderly mother with me, and we spent the entire time waiting at the airport. I hope this can be resolved promptly as I need to travel on Tuesday. Thank you for your assistance.

Spirit changed my non-stop flight on 04 Aug [redacted] to a 1-stop flight. After spending over 8 hours on hold over 2 days trying to resolve it by phone, I went to LAS in person to change it back to non-stop. The same issue occurred with my 20 Jul [redacted] flight (NKB25H) which was rescheduled from 08:55 to 07:25 without notification via text. Despite facing poor cell reception up north, I could not rectify this as I was consistently on hold. I only discovered the change when checking my email later that day and unable to make it to the airport in time. Ending up having to buy a Delta flight to LAS for over $[redacted]. This frustrating experience has left me dissatisfied. I believe Spirit should compensate me for the inconvenience caused on 20 Jul [redacted].