My daughter was booked on a flt from Boston to Columbus. Her friend’s dad booked the fl...

GetHuman2625054's customer service issue with Southwest Airlines from March 2019

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The issue in GetHuman2625054's own words
My daughter was booked on a flt from Boston to Columbus. Her friend’s dad booked the flights on my credit card. I think he may have input my wrong email (Comcast.com vs Comcast.net). I didn’t get a pre-flight check in reminder yesterday, just he did for his daughter. We called and checked her in. We just had to cancel the trip, her friend is sick - violently throwing up. Now we have a credit so I want to make sure you have her correct contact info. N*TA*Y is her confirmation * and her name is Kirsten Griffiths. My email is *****@***.com *Please advise as to update her information to reflect the proper email address. Thank you! Susan Griffiths
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Southwest Airlines

Customer service issue
Reported by GetHuman2625054
Mar 29th, 2019 - 6 mons ago
I have an issue with Southwest Airlines too
Not resolved
Seen by 1 customer so far
Similar issue to 72 others
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Timeline
GetHuman2625054 started working on this issue
Mar 29th 2:39am