Hi! I saw the Kinetic Sneak on an Athleta model and I researched them immediately! Stra...

GetHuman5875741's Complaint issue with Sorel.com from March 2021

Help with my Sorel.com issue
First: share to improve GetHuman5875741's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman5875741's own words
Hi! I saw the Kinetic Sneak on an Athleta model and I researched them immediately! Strangely I found them at Victoria Secret online so I ordered them in black and couldn’t have been happier when they arrived on February **th. I wanted them in Olive green as well, but they didn't have my size. I just noticed the bottom of the left shoe is pulling apart on the outside. I've only been wearing them for a couple of weeks...please let me know how I can exchange these? Happy to send pics!

GetHuman5875741 did not yet indicate what Sorel.com should do to make this right.

How GetHuman5875741 fixed the problem

We are waiting for GetHuman5875741 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Sorel.com's attention and get better help faster. Tap below to get started.
Having Sorel.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Sorel.com

Complaint issue
Reported by GetHuman5875741
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 61 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman5875741 started working on this issue
Mar 22nd 9:26pm