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Sorel Customer Service

Phone Number & Contact Info

Sorel's Best Phone Number

888-697-6735
Toll-free·Calls Customer Service·Most popular Sorel number
Q:

How do I talk to a live human at Sorel?

A:Don't press anything, just hold for a representative.
Q:

Does Sorel offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 5am-8pm PST. The least busy day is Friday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Sorel phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, just hold for a representative.
Here is how our research team describes the way the Sorel phone system greets you: Please stay on the line until we find our next available agent.

What are the hours and when should I call?

Sorel operates the call center for this 888-697-6735 phone number Mon-Fri 5am-8pm PT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 202 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sorel phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sorel staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sorel is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 202 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Sorel

In summation, the best day to call Sorel is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sorel staffs the call center well on Friday.

Why Customers Call Sorel

If you have time to do a bit of reading before you call Sorel, we recommend you read over some of our problem-specific articles.

What is the warranty on Sorel products?

All Sorel products come with a one-year warranty from the date of purchase. This warranty covers any defects in materials or workmanship during normal wear and tear. If you experience any issues with your Sorel product within this timeframe, Sorel will repair or replace the item, or issue a refund if necessary. However, it is important to note that the warranty does not cover damage caused by misuse, neglect, accidents, or unauthorized repairs. To make a warranty claim, customers should contact Sorel's customer service department with the proof of purchase. Sorel is committed to providing high-quality products and ensuring customer satisfaction through their warranty program.

Top Sorel customer service problems

Click the link above to get answers to just about any Sorel customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Sorel Customer Service Contacts

There are of course other ways to contact Sorel customer service besides the phone. Below we list the best ones, by medium.

Sorel Customer Service Live Chat

sorel.zendesk.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Sorel provides this option.

Sorel Customer Help Desk / Web Support

sorel.zendesk.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Sorel customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Sorel's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sorel agent. This phone number is Sorel's best phone number because 1,212 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-697-6735 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Sorel first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Sorel has 1 phone number. It's not always clear what is the best way to talk to Sorel representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Sorel. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sorel. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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