Why do I have to get SSA attention? Does no one really read these?

GetHuman-ceegail's customer service issue with Social Security from October 2018

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Help with my Social Security issue
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The issue in GetHuman-ceegail's own words
Re-baseline tax year Medicare cost based on. My income has substantially reduced since I first applied. ... My income has substantially reduced from year when Medicare monthly payment*cost was baselined. I believe you took **** IRS return when I had six figure income. I have not had that level income this year and last year. How do I get Medicare to adjust baseline calculation* I cannot afford $****month on gross income of *$**k*yr.
I keep getting passed around: Medicare says talk with SSA and I cannot get thru to SSA unless I have a "catchy summary". Perhaps I will get an emailed response.
"They" - not entirely sure who this is - just need to let me know if SSA reviews Income statement*tax return annually and adjusts Medicare monthly payment accordingly.
I have not claimed Social Security yet, just Medicare for one year. Was hoping to talk with live person and get some guidance. I will try writing letter next.
Talked with Medicare representative.
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Social Security

Trying to get an answer to how do I get income Medicare cost based on adjusted?
Customer service issue
Reported by GetHuman-ceegail
Oct 11th, 2018 - a mon ago
I have an issue with Social Security too
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Seen by 4 customers so far
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GetHuman-ceegail started working on this issue
Oct 11th 5:16pm