I have * emails they say somebody changed my email, password, phone number and added...

GetHuman5457395's Hacked Account issue with Snapchat from November 2020

Help with my Snapchat issue
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Before contacting them, items GetHuman5457395 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5457395's own words
I have * emails they say somebody changed my email, password, phone number and added * step authentication to my account (misstaylorrene) therefore I can not change anything however my Snapchat account has ALLLL of the photos and videos from my sons birth to age *. I can verify about when the account was made. The newest story that was uploaded. The pictures and videos. I just want the pictures and videos back PLEASE help.

GetHuman5457395 did not yet indicate what Snapchat should do to make this right.

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Hacked Account issue
Reported by GetHuman5457395
Nov 12th, 2020 - 5 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 20366 others
0 customers following this

Timeline

GetHuman5457395 started working on this issue
Nov 12th, 2020 6:49pm
GetHuman5457395 indicated the issue is not fixed yet.
Nov 12th, 2020 10:55pm

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