Hello, I can’t log into my snapchat account. I was disconnected and when I try to recon...

GetHuman-brunadcf's Hacked Account issue with Snapchat from February 2020

Help with my Snapchat issue
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Before contacting them, items GetHuman-brunadcf may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-brunadcf's own words
Hello, I can’t log into my snapchat account. I was disconnected and when I try to reconnect I am asked for an authentication code. The problem is that this code is sent on a number that is not mine. I have also tried to change the password through my email (*****@***.com), however I don’t receive any email and I am always asked for the same code. How can I get my account back? I really need your help, please. If I lose this account I lose so many photos and memories that are very important for me. Please help me, I don’t know what to do, my account is “bruna.**”. *Waiting for your answer, cordially Bruna. *Have a nice day.

GetHuman-brunadcf did not yet indicate what Snapchat should do to make this right.

How GetHuman-brunadcf fixed the problem

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We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.
How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Hacked Account issue
Reported by GetHuman-brunadcf
Feb 17th, 2020 - 8 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 23706 others
0 customers following this


GetHuman-brunadcf started working on this issue
Feb 17th 11:19am
GetHuman-brunadcf indicated the issue is not fixed yet.
Feb 18th 11:38am

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