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Snapchat Customer FAQ

Top Answers & How-to Guides

How do I Contact Snapchat Customer Service?

The question we are asked most often is about how to talk to Snapchat customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I recover a hacked account on Snapchat?

If your Snapchat account has been hacked, don't panic. Contact Snapchat Support by filling out a form with your username, email, cell...

How do I recover my Snapchat account?

If you deactivated your Snapchat account, you can reactivate it within 30 days by logging back in using the app. After 30 days, deactivated...
Ask any question you have about Snapchat customer service, get an answer now.
Contact Snapchat customer service

Recent Snapchat Customer Questions

I can't login into my Snapchat account as I have forgotten my password. I didn't link my mobile number and e-mail I'd so unable to reset my password also. Please help me to get my account recovered. You can contact

us through the link here, but we can also provide general guidance for this situation. If you've forgotten your Snapchat password and you haven't linked an email or phone number, recovery may be a little harder but not impossible. First, try to reset your password through the username if you remember it. If this isn't successful, you can fill out a form in the Snapchat Support Center under "My Account & Security" -> "Account Information" -> "I forgot my password". Then, Snapchat will ask you some questions to confirm it's truly your account. Please remember to link an email or phone number in the future to make password recovery easier.
Asked May 6, 2024 7:38 AM

I am unable to log in with correct information it is showing everything incorrect or invalid but why?

Sorry to hear that you're having trouble logging in. It could be due to a number of reasons such as a temporary network glitch, or you might've inadvertently changed your password and forgotten about it. Sometimes, your account may be locked if Snapchat detects suspicious activity. If you're certain that your login information is correct and you're still getting an invalid message, try restarting your device or re-installing the Snapchat app. If the problem persists, it may be related to Snapchat's servers, in which case you may need to wait until they resolve the issue. Remember, it's important to never share your log in information with anyone to maintain the security of your account.
Asked May 4, 2024 6:43 PM

I forgot my snapchat account password and I unable to recover it because I do not registered phone number and email with that account

We're very sorry, but without a registered phone number or email tied to your Snapchat account, it's unfortunately impossible to recover your forgotten password. Snapchat uses these methods to verify your identity and keep your account secure. We recommend setting up a new account and adding your phone number and email to protect it. Remember to choose a strong unique password, too. Always make sure to remember or secure your password in a safe location for future reference.
Asked May 4, 2024 5:32 AM

why does it say on my friends bitmoji last active 1m ago and their live location 1m ago?

Snapchat's map feature shows you the live location of your friend's Bitmoji if they've opted to share their Location. "Last active 1m ago" means that your friend was active on Snapchat a minute ago. The time indication tells you when your friend was last seen sending a snap, viewing a snap, or using the chat feature on Snapchat. They may not necessarily be at the location at the current time because the live location only refreshes when the app is open. The users' Bitmoji is only updated when they open Snapchat. Please remember that the privacy of you and your friend is important, so make sure both of you are comfortable with sharing your locations on Snapchat.
Asked Apr 30, 2024 11:54 AM

Why does my friends bitmoji say last active 7m ago and their location say 7m ago?

The "Last Active" timestamp and location update in Snapchat reflect the last time your friend opened the app. If both your friend's Bitmoji and location show "7m ago," that means your friend last opened Snapchat 7 minutes ago. Remember, the location update only works if your friend has enabled their Snapchat map and is sharing their location with you.
Asked Apr 29, 2024 1:08 PM

Help me with my Snapchat customer service issue

Account Recovery

How do I recover a hacked account on Snapchat?

If your Snapchat account has been hacked, don't panic. Contact Snapchat Support by filling out a form with your username, email, cell...
Read more

How do I recover my Snapchat account?

If you deactivated your Snapchat account, you can reactivate it within 30 days by logging back in using the app. After 30 days, deactivated...
Read more

Technical Issues

Why is my Snapchat not working?

So your Snapchat stopped working? No problem. We've researched the most common issues and came up with the best ways to fix those issues....
Read more

Snapstreak

What do I do if my Snapstreak disappeared on Snapchat?

You and your friends work hard to build your Snapstreaks. So what do you do when you lose your streak? Here's how you can report it...
Read more

Email Change

Can I change my email address associated with my Snapchat account?

Yes, you can change the email address associated with your Snapchat account. To do this, open the Snapchat app and go to your profile...
Read more

Chat Conversation

Is it possible to delete a chat conversation on Snapchat?

Yes, it is possible to delete a chat conversation on Snapchat. To do so, you can simply swipe right on the name of the person you had...
Read more

Snap Maps

What are Snap Maps and how do I use them?

Snap Maps is a feature on Snapchat that allows users to see the real-time location of their friends on a map. To use Snap Maps, simply...
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Snap Saving

Is it possible to save snaps without sending them?

Yes, it is possible to save snaps without sending them on Snapchat. Snapchat offers a feature called "Memories" that allows users to...
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Message Recovery

Can Snapchat messages be recovered after deletion?

No, Snapchat messages cannot be recovered after deletion. Once you delete a message, it is permanently removed from Snapchat's servers...
Read more

Snap vs Story

What is the difference between a Snap and a Story on Snapchat?

On Snapchat, a Snap refers to a photo or video that you send to a specific recipient or a select group of friends. These Snaps can On the other hand, a Story is a compilation of photos and videos that can be viewed by all your friends for 24 hours. You can post multiple Snaps to your Story, creating a narrative of your day or an event. Stories can be enhanced with caption text, stickers, filters, and more. Unlike Snaps, Stories are visible to all your friends and can be viewed multiple times within the 24-hour timeframe. In summary, Snaps are private, temporary messages sent to specific individuals, while Stories are public, time-limited compilations of Snaps visible to all your friends....
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